MarketTools, Inc.
150 Spear Street
San Francisco, CA 94105
Metro Area: San Francisco-Oakland (CA)
Phone: (866) 499-3750
Phone: (415) 957-2200
Phone: +4420-7440-8500
Fax: (415) 956-2180
Email: info@markettools.com
Company Description
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. We provide leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. MarketTools solutions include: software and services for EFM, including MarketTools® CustomerSat™, the leading solution that drives customer satisfaction and loyalty; MarketTools® TrueSample® market research data quality solution; custom market research services; a suite of market research software for survey, panel, and community management; and Zoomerang™ for fast, easy online surveys.
Affiliations: AMA, ARF, CASRO, SOCAP
Special Products and Services
MarketTools CustomerSat™
MarketTools CustomerSat™ is a Web-based enterprise feedback management (EFM) solution used by the world’s leading businesses to capture, analyze, and act on feedback from customers, employees, and partners. MarketTools consultants are available to help, from design of voice of the customer (VOC) programs to advanced analysis of survey results.
Branch Offices
MarketTools, Ltd.
4th Floor, Crystal Gate
28-30 Worship St.
London EC2A 2AH
United Kingdom
Phone: +4420-7440-8500
Fax: +4420-7638-6863
URL: www.markettools.eu
Market Research Specialties
Types of Research
- Attitude & Usage Research
- Brand Research: Brand Equity
- Brand Research: Brand Positioning
- Business-to-Business: Business / Professional Research
- Business-to-Business: Industrial Market Research
- Concept / Positioning: Concept Optimization
- Concept / Positioning: Concept Testing Featured Service
- Consumer Research: General
- Customer Satisfaction: Benchmark Studies
- Customer Satisfaction: Customer Loyalty / Value Featured Service
- Customer Satisfaction: Customer Satisfaction Studies
- Customer Satisfaction: Service Quality Needs & Measurement
- Employee Surveys
- Marketing Research: Full Service
- Marketing Research: Quantitative Research
- New Product Research: Concept Development & Testing
- Price / Pricing Research
- Strategic Research: Market Segmentation Studies
- Tracking Research
Research Techniques & Services
- Analytical Services: Conjoint Analysis / Trade-off/Choice Modeling
- Analytical Services: Price Elasticity Analysis
- Analytical Services: Segmentation Featured Service
- Omnibus Surveys: Business-to-Business
- Omnibus Surveys: Concept Testing
- Omnibus Surveys: Consumers
- Omnibus Surveys: Ethnic Markets
- Omnibus Surveys: Executives / Professionals
- Panels: Online
Audiences, Industries & Market Specialties
- Advertising Agencies
- Alcoholic Beverages Featured Service
- Beverages
- Computers: Computer Hardware
- Computers: Computer Software
- Consumers Featured Service
- Financial: Banking - Commercial
- Financial: Banking - Retail
- Financial: Credit Cards
- Financial: General Featured Service
- Financial: Insurance
- Financial: Investment Banking
- Health Care / Medical: Pharmaceutical - OTC Medicines
- Health Care / Medical: Pharmaceutical - Prescription Medicines
- Housewares
- New Products
- Packaged Goods Featured Service
- Personal Care Items Featured Service
- Technology Featured Service
Online Research Tools and Services
- Online Data Services: Data Collection
- Online Panels: Panels Featured Service
- Online Survey-Related Services: Survey Design
- Online Survey-Related Services: Survey Hosting
- Online Survey-Related Services: Survey Programming
- Online Survey-Related Services: Survey Reporting and Analysis
- Online Surveys: Surveys
- Service Providers: Application Service Provider (ASP)
- Service Providers: Full-Service Provider Featured Service
