QuestBack

 

1000 Lafayette Blvd
Suite 207
Bridgeport, CT 06604

Metro Area: New York (NY--NJ--CT)

 

Phone: (203) 690-1052

Email: info.us@questback.com

Personnel
Suresh Subbiah, President, North America Operations
Jill Ransome, Marketing Director
Jim Whaley, Vice President Sales

www.questback.com

Customer Panel tutorials | Customer Panel whitepaper

Friends of Feedback (blog)

Twitter  Facebook  LinkedIn

 

Company Description

QuestBack is the leading global provider of online feedback solutions. Through a single SaaS platform, QuestBack offers panel, community and feedback management solutions that drive loyalty, product innovation, and marketing reach. We help organizations like Citibank, Daimler and Nintendo, and top MR and HR agencies, to ensure the voice of the customer/employee informs daily decisions. We offer web-based solutions for:

- Online Research including mobile, for instant “in the moment” feedback
- Research Panels with the most open, efficient panel management platform available
- Private Feedback Communities fusing quant and qual research
- Social Media research services
- Advocacy Networks to build reach, reputation

10 years experience

Affiliations: AMA, CASRO, ESOMAR, MRA, PMRG, CXPA

Facility Details
 

Market Research Specialties

Types of Research
Research Techniques & Services
Market Research Software
Online Research Tools and Services
 

Market Research Resources

Article

Five Tips for Getting the Most out of Your Social Channels

by Jim Whaley, Questback

Five Tips for Getting the Most out of Your Social ChannelsWith so many new ways for customers to share their experiences, the Voice of the Customer is gaining momentum and will soon be more powerful than any single brand’s voice. As a result, organizations spend more time engaging with customers and less time amplifying. Here are five tips to help brands get the most out of social channels. Read Article »

White Paper

Tapping the Potential of Facebook Fan Pages

by QuestBack

Tapping the Potential of Facebook Fan PagesSocial media marketing is no longer an experimental field. With fans 5 times more likely to make a purchase than non-fans, many “best in class” companies now view their social media activity from a strategic perspective. Read White Paper »

Media

Creative Mobile Strategies From Innovative Brands

by QuestBack

How the power of mobile insights in marketing initiatives can better engage customers, nurture brand advocates, pursue customer-inspired product innovation, and improve overall customer relationships. Read Media »

Press Release

QuestBack Included in Analyst Firm’s Evaluation of Peer-to-Peer Customer Community Software

by QuestBack

QuestBack Included in Analyst Firm’s Evaluation of Peer-to-Peer Customer Community SoftwareQuestBack, a global leader in enterprise feedback management, today announced that Gartner, Inc. has included the company in a research report evaluating six global vendors in the peer-to-peer customer community marketplace. QuestBack was also included as a Niche Player in Gartner’s 2011 Magic Quadrant for Social CRM. Read Press Release »

Press Release

QuestBack Turns Social Conversations into Structured Dialogue with Listen & Act Solution

by QuestBack

QuestBack Turns Social Conversations into Structured Dialogue with Listen & Act SolutionFirst of its kind solution integrates with existing CRM systems enabling a holistic customer engagement and feedback management program. Read Press Release »

Press Release

Leading Industry Analyst Firm Names QuestBack as Niche Player in 2012 Social CRM Magic Quadrant

by QuestBack

Leading Industry Analyst Firm Names QuestBack as Niche Player in 2012 Social CRM Magic QuadrantQuestBack, a global leader in enterprise feedback management (EFM) and social customer relationship management (CRM), today announced it has been positioned by Gartner, Inc. as a Niche player in the 2012 Magic Quadrant for Social CRM, 2012. Read Press Release »

 
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