QuestBack
1000 Lafayette Blvd
Suite 207
Bridgeport, CT 06604
Metro Area: New York (NY--NJ--CT)
Phone: (203) 690-1052
Email: info.us@questback.com
Personnel
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Suresh Subbiah, President, North America Operations |
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Jill Ransome, Marketing Director |
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Jim Whaley, Vice President Sales |
Company Description
QuestBack is the leading global provider of online feedback solutions. Through a single SaaS platform, QuestBack offers panel, community and feedback management solutions that drive loyalty, product innovation, and marketing reach. We help organizations like Citibank, Daimler and Nintendo, and top MR and HR agencies, to ensure the voice of the customer/employee informs daily decisions. We offer web-based solutions for:
- Online Research including mobile, for instant “in the moment” feedback
- Research Panels with the most open, efficient panel management platform available
- Private Feedback Communities fusing quant and qual research
- Social Media research services
- Advocacy Networks to build reach, reputation
10 years experience
Affiliations: AMA, CASRO, ESOMAR, MRA, PMRG, CXPA
Facility Details
Market Research Specialties
Types of Research
Research Techniques & Services
Market Research Software
Online Research Tools and Services
- Online Communities Featured Service
- Online Focus Groups / Interviews: Bulletin Boards
- Online Focus Groups / Interviews: Focus Groups
- Online Panels: Panels Featured Service
- Online Survey-Related Services: Survey Design
- Online Survey-Related Services: Survey Hosting
- Online Survey-Related Services: Survey Programming
- Online Surveys: Surveys
Market Research Resources
Article
Five Tips for Getting the Most out of Your Social Channels
by Jim Whaley, Questback
With so many new ways for customers to share their experiences, the Voice of the Customer is gaining momentum and will soon be more powerful than any single brand’s voice. As a result, organizations spend more time engaging with customers and less time amplifying. Here are five tips to help brands get the most out of social channels. Read Article »
White Paper
Tapping the Potential of Facebook Fan Pages
by QuestBack
Social media marketing is no longer an experimental field. With fans 5 times more likely to make a purchase than non-fans, many “best in class” companies now view their social media activity from a strategic perspective. Read White Paper »
Media
Creative Mobile Strategies From Innovative Brands
by QuestBack
How the power of mobile insights in marketing initiatives can better engage customers, nurture brand advocates, pursue customer-inspired product innovation, and improve overall customer relationships. Read Media »
Press Release
Double-Digit Revenue Growth Contribute to a Strong 2012 for QuestBack
by QuestBack
Leading provider of enterprise feedback management reports 25% revenue growth in 2012. Read Press Release »
Press Release
QuestBack Included in Analyst Firm’s Evaluation of Peer-to-Peer Customer Community Software
by QuestBack
QuestBack, a global leader in enterprise feedback management, today announced that Gartner, Inc. has included the company in a research report evaluating six global vendors in the peer-to-peer customer community marketplace. QuestBack was also included as a Niche Player in Gartner’s 2011 Magic Quadrant for Social CRM. Read Press Release »
Press Release
QuestBack Turns Social Conversations into Structured Dialogue with Listen & Act Solution
by QuestBack
First of its kind solution integrates with existing CRM systems enabling a holistic customer engagement and feedback management program. Read Press Release »
Press Release
Leading Industry Analyst Firm Names QuestBack as Niche Player in 2012 Social CRM Magic Quadrant
by QuestBack
QuestBack, a global leader in enterprise feedback management (EFM) and social customer relationship management (CRM), today announced it has been positioned by Gartner, Inc. as a Niche player in the 2012 Magic Quadrant for Social CRM, 2012. Read Press Release »
