Vocalabs
8421 Wayzata Boulevard
Suite 260
Golden Valley, MN 55426
Metro Area: Minneapolis--St. Paul (MN--WI)
Phone: (952) 941-6580
Email: inquiry@vocalabs.com
Personnel
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Peter Leppik, President and CEO |
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Emily de Rotstein, VP Sales and Marketing |
Company Description
Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely, actionable feedback about customer service quality. We interview customers immediately after a customer service call or retail store visit while the memory of the experience is still fresh. Using our powerful reporting and analysis tools, clients discover and share insights to improve business decisions. In addition to our turn-key customer experience measurement programs, we offer IVR usability testing and independent research on phone-based customer service across a range of verticals. Learn more at www.vocalabs.com.
Affiliations: AMA
Market Research Specialties
Types of Research
Market Research Resources
White Paper
National Customer Service Survey: Computer Tech Support 2010
by Peter Leppik, President & CEO, Vocalabs
This study from Vocalabs compares customer service quality for Apple, Dell, and HP technical support. Apple continues to dominate in customer satisfaction, and widened its lead over Dell and HP in critical areas. Read White Paper »
White Paper
National Customer Service Survey: Mobile Phones 2010
by Peter Leppik, President and CEO, Vocalabs
A National Customer Service Survey was conducted by Vocalabs regarding Mobile Phone carriers. This study compared four major companies: AT&T, Sprint, T-Mobile and Verizon. From 2009-2010, Sprint made impressive improvements in customer service while other companies declined. Read White Paper »
White Paper
National Customer Service Survey: Mobile Phones 2009
by Peter Leppik, President and CEO, Vocalabs
A National Customer Service Survey was conducted by Vocalabs regarding Mobile Phone carriers. This study compared four major companies: AT&T, Sprint, T-Mobile and Verizon. Over 1100 customers completed the survey, illuminating the impact of customer service on brand loyalty. Read White Paper »
White Paper
National Customer Service Survey: Computer Tech Support 2009
by Peter Leppik, President & CEO, Vocalabs
This study from Vocalabs compares customer service quality for Apple, Dell, and HP technical support. The survey found significant trends over 2008 to 2009 and assisted in analysis of call center improvements. Read White Paper »
