Brand Research > Brand Loyalty & Satisfaction
Marketing Research Firms in St. Louis (MO--IL)
Providers 1 to 1 out of 1
(in randomized alpha order, starting with "M", after featured listings)
1.
Maritz Research
Phone: (877) 4-MARITZ, Fenton, MO
Maritz Research delivers actionable insights that help businesses improve their bottom line by bridging the gap between brand promise and delivery....
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A National Customer Service Survey was conducted by Vocalabs regarding Mobile Phone carriers. This study compared four major companies: AT&T, Sprint, T-Mobile and Verizon. From 2009-2010, Sprint made impressive improvements in customer service while other companies declined. Read White Paper »
National Customer Service Survey: Mobile Phones 2009
by Peter Leppik, President and CEO, Vocalabs
A National Customer Service Survey was conducted by Vocalabs regarding Mobile Phone carriers. This study compared four major companies: AT&T, Sprint, T-Mobile and Verizon. Over 1100 customers completed the survey, illuminating the impact of customer service on brand loyalty. Read White Paper »
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College AMPlified: Decoding the Campus Experience
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Do you care about your customers? Really care?
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Inside the Buy
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Get Better Business Results From the Four Stages of Your Customer Lifecycle - Stage 2: Service
by Customer Lifecycle, LLC
Acquiring the right customers is just the first step in building and maintaining lasting customer retention, customer loyalty, and improved business results. How well your customer service meets or exceeds their expectations determines if the targeted customers remain satisfied and loyal. Read White Paper »
Improve Your Loyalty Research Business Results By Better Planning, Execution and Deployment
by Customer Lifecycle, LLC
Many customer loyalty initiatives fail due to poor front-end planning, poorly executed surveys or lack of effective back-end deployment. Managing the stages of the customer lifecycle more effectively to improve loyalty and retention is what produces increased revenue and profits. Read Service »
Why Brand Tracking Should Include Experiences (incl. Social Media)
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Project Scope: Brand Awareness and Needs Discovery
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The Evolution of Private Brands
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Business-Building Focus Groups: Consumer Dialogue Monitor
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