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Irving, TX - Phone: (800) 884-MARC (6272) M/A/R/C® Research is a full-service marketing research & consulting firm offering innovative qualitative & quantitative methodologies.... |
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Savitz Research Solutions, Inc. Dallas, TX - Phone: (972) 386-4050 Full-service marketing research and consulting. Complete data collection and tabulation services. Advanced products:... |
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Fort Washington, PA - Phone: (215) 641-2200 TRC delivers creative research solutions and actionable results via a choice in methods, analytic acumen, and start-to-finish senior-level attention.... |
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Golden Valley, MN - Phone: (952) 941-6580 Ongoing customer experience measurement: real-time voice of the customer programs | customer satisfaction surveys | competitive benchmarking... |
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The Woodlands, TX - Phone: (281) 893-1010 VCR provides quality-driven qualitative and quantitative market research data collection and tabulation services to its clients... |
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White Plains, NY - Phone: (914) 761-1909 B2B International is a specialist business-to-business market research and intelligence consultancy working for clients on a worldwide basis.... |
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Chamberlain Research Consultants, Inc. Madison, WI - Phone: (608) 246-3010 Chamberlain Research Consultants Inc. is an international market research firm providing a competitive advantage through strategic market research.... |
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Atlanta, GA - Phone: (770) 650-8495 Market research, competitive intelligence, and strategy consulting for B2B/industrial clients and economic development agencies.... |
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Zeldis Research Associates, Inc. Pennington, NJ - Phone: (609) 737-7223 Specialists in qualitative and quantitative research for associations/non-profits, consumer products, financial svcs, insurance co's and publishers.... |
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ADM Marketing & Research Consulting Westbury, NY - Phone: (516) 334-3434 Qualitative and quantitative research to become knowledge-driven; Opinion 50+ to understand the Boomer generation.... |
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New York, NY - Phone: (212) 779-7700 Research solutions/insights for finance, health, media, transportation, telecom, media, public policy.... |
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| 12. |
Los Angeles, CA - Phone: (323) 254-4326 A Global Brand Development and Marketing Insight Consultancy... |
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| 13. |
Richmond, VA - Phone: (804) 272-6100 Multi-service firm offering research consulting, quantitative/qualitative studies, specialized products for pharmaceuticals, healthcare, entertainment... |
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| 14. |
Alchemy Research Associates Ltd West Yorkshire, United Kingdom - Phone: +4419-2438-2863 Alchemy Research is all about ‘commercial chemistry’, turning UK/European research findings into golden nuggets of commercially actionable insight.... |
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| 15. |
Stamford, CT - Phone: (888) 891-3115 More than Market Research, Anderson Analytics is a next generation marketing consultancy that combines new technologies, such as data and text mining.... |
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| 16. |
Anderson, Niebuhr & Associates, Inc. Arden Hills, MN - Phone: (800) 678-5577 Full-service custom research firm: mail, telephone, web and focus groups. Expert survey design, high response, actionable reports; research training.... |
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Anovax Marketing & Research Consultants Shanghai, China (Peoples Republic of China) - Phone: 8621-3126-1236 Enthusiasm, Passion and Drive: Anovax is a full-service market research agency specializing in the greater China region... |
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| 18. |
Applied Marketing Research, Inc. Kansas City , MO - Phone: (816) 442-1010 Data analysis/mining; telephone, internet, and mail data collection; focus groups; online panels; and executive one-on-one interviews... |
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| 19. |
Los Alamitos, CA - Phone: (562) 493-1079 Field and tab services; Data collection in-house via telephone, mail and the Internet; Product clinics; Multivariate Analysis; and more.... |
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| 20. |
Chicago, IL - Phone: (312) 283-5362 Field and tab services; Data collection in-house via telephone, mail and the Internet; Product clinics; Multivariate Analysis; and more.... |
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Description of Customer Satisfaction Research
Market research companies able to track overall customer satisfaction with a product or service over a specific period of time. Find a firm to conduct consistent longitudinal research to evaluate customer satisfaction.
Related Resources
Loyalty - How To Win Devotion From Your Customers | White Paper
Paul Hague, Director, B2B International
| Customer satisfaction does not necessarily equate to customer loyalty. Strong indications of loyalty include proactive factors such as personally advocating a product to a friend. Companies wary of hurting loyalty by introducing new suppliers are invited to learn how B2B International measures customer loyalty. | Read White Paper » |
Get Real: The Return of the Product | Article
Greet Sterenberg; Malcolm Baker, Founding Partner, B/R/S Group
| Marketers have allowed an insidious myth to gain acceptance: that products are increasingly similar and because this is inevitable, emphasis needs to be placed on branding to differentiate. Sterenberg and Baker refute this as dangerous nonsense. Drawing on a major international study as well as the obvious success of many distinctive products, they conclude that the role of branding should be to amplify the product experience, not ignore it. | Read Article » |
Serving Customers Through Loyalty Programs | Article
Amy Harvey, Rockbridge Associates
| Creating targeted loyalty programs is a key business strategy for building long-term relationships with customers. Rockbridge Associates shares their pointers for making customer loyalty programs work. | Read Article » |
Insight: Customer Satisfaction | White Paper
Development II, Inc.
| A look at the process behind a successful Customer Relationship Program. | Read White Paper » |
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Services related to Customer Satisfaction Research
Types of Research
Brand Research > Brand Loyalty & Satisfaction
Consumer Research
Consumer Trends Research
Consumer Lifestyles & Values Research
Customer Satisfaction Benchmark Studies
Customer Service Quality Needs & Measurement
Research Techniques & Services
Market Research Consultants > Advertising & Communication
Market Research Consultants > Consumer Research
Market Research Consultants > Marketing & Marketing Effectiveness
Marketing Research Consultants
Omnibus Surveys - Consumers
Focus Group Moderators - Consumers
Audiences, Industries & Market Specialties
Consumers
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