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Chamberlain Research Consultants, Inc. Madison, WI - Phone: (608) 246-3010 Chamberlain Research Consultants Inc. is an international market research firm providing a competitive advantage through strategic market research.... |
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FlowMonitor Customer Insights & Dialogue Los Angeles, CA - Phone: (310) 709-5818 FlowMonitor links the speed and efficiency of online survey research with targeted, live customer feedback.... |
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Atlanta, GA - Phone: (770) 650-8495 Market research, competitive intelligence, and strategy consulting for B2B/industrial clients and economic development agencies.... |
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Irving, TX - Phone: (800) 884-MARC (6272) M/A/R/C® Research is a full-service marketing research & consulting firm offering innovative qualitative & quantitative methodologies.... |
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Savitz Research Solutions, Inc. Dallas, TX - Phone: (972) 386-4050 Full-service marketing research and consulting. Complete data collection and tabulation services. Advanced products:... |
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Fort Washington, PA - Phone: (215) 641-2200 TRC delivers creative research solutions and actionable results via a choice in methods, analytic acumen, and start-to-finish senior-level attention.... |
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Golden Valley, MN - Phone: (952) 941-6580 Ongoing customer experience measurement: real-time voice of the customer programs | customer satisfaction surveys | competitive benchmarking... |
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The Woodlands, TX - Phone: (281) 893-1010 VCR provides quality-driven qualitative and quantitative market research data collection and tabulation services to its clients... |
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White Plains, NY - Phone: (914) 761-1909 B2B International is a specialist business-to-business market research and intelligence consultancy working for clients on a worldwide basis.... |
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Framingham, MA - Phone: (508) 620-1222 For your B2B research projects, domestic or international, fieldwork or full service, start with a call to Kadence, the business research experts.... |
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Karchner Marketing Research, LLC Collegeville, PA - Phone: (610) 489-0509 Founded in 2003 - healthcare & general market research. Conduct 50 studies/yr for end clients, ad agencies & market research firms.... |
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| 12. |
Jacksonville, FL - Phone: (904) 858-3200 Full-service company. Focus Groups. Audits. On-site Intercepts. Mystery Shopping. Central Location Testing. Phone Surveys.
We Deliver Answers.... |
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Rochester, NY - Phone: (585) 295-1056 The Leadership Factor is a global research company specializing in satisfaction and loyalty measurement and customer-centered performance strategies.... |
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Williamsburg , VA - Phone: (757) 229-3065 Marketrends specializes in qualitative & quantitative data collection, focus group recruiting, customer satisfaction studies & in-store audits. ... |
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Cherry Hill, NJ - Phone: (856) 874-9000 We offer 100 CATI stations with a CfMC Interviewing and Internet Package with Hosting for Consumer, Medical, Executive and IT studies.... |
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MRSI (Marketing Research Services Inc.) Cincinnati, OH - Phone: (513) 579-1555 MRSI has served consumer and B2B clients since 1973. We’re full-service, specializing in product development, consumer insights, and Hispanic research... |
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Lake Success, NY - Phone: (516) 394-6000 MSW provides research based, brand strategy consultancy to support an integrated brand experience... |
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Dubai Internet City, United Arab Emirates - Phone: +971-4391-3640 Maktoob Research offers the largest active online consumer panel in the Middle East and North Africa. ... |
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Fenton, MO - Phone: (877) 4-MARITZ Maritz Research delivers actionable insights that help businesses improve their bottom line by bridging the gap between brand promise and delivery.... |
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New york, NY - Phone: (646)706-0045 We are a global panel company that offers cost-effective B2C, B2B panels in the US, Canada, Europe, UK, Australia, Asia with 3,000,000 panellists... |
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Description of Customer Satisfaction Research
Market research companies able to track overall customer satisfaction with a product or service over a specific period of time. Find a firm to conduct consistent longitudinal research to evaluate customer satisfaction.
Related Resources
What's In It For Me? Qualitative Research in the Innovation Age | White Paper
John Holcombe, President, Insights Marketing Group
| As the information age evolves into the innovation age, qualitative researchers must adapt their methods to emphasize consumer anthropology; creativity and co-creation; and action and/or strategic planning to look beyond product attributes by asking – and answering – the questions of ‘So what?’ and ‘Now what?’ | Read White Paper » |
National Customer Service Survey: Computer Tech Support | Case Study
Peter Leppik, President & CEO, Vocalabs
| This study from Vocalabs compares customer service quality for Apple, Dell, and HP technical support. The survey found significant trends over 2008 to 2009 and assisted in analysis of call center improvements. | Read Case Study » |
8 Ways to Boost Customer Satisfaction in Retail | Article
SIS International Research
| This article covers eight ways to boost customer satisfaction, detailing aspects of the shopping experience that can be improved. Concrete ideas pulled from market research studies address dissatisfying situations encountered by customers and create proactive ways for companies to reward relationships with customers. | Read Article » |
Loyalty - How To Win Devotion From Your Customers | White Paper
Paul Hague, Director, B2B International
| Customer satisfaction does not necessarily equate to customer loyalty. Strong indications of loyalty include proactive factors such as personally advocating a product to a friend. Companies wary of hurting loyalty by introducing new suppliers are invited to learn how B2B International measures customer loyalty. | Read White Paper » |
Get Real: The Return of the Product | Article
Greet Sterenberg; Malcolm Baker, Founding Partner, BRS Group
| Marketers have allowed an insidious myth to gain acceptance: that products are increasingly similar and because this is inevitable, emphasis needs to be placed on branding to differentiate. Sterenberg and Baker refute this as dangerous nonsense. Drawing on a major international study as well as the obvious success of many distinctive products, they conclude that the role of branding should be to amplify the product experience, not ignore it. | Read Article » |
Serving Customers Through Loyalty Programs | Article
Amy Harvey, Rockbridge Associates
| Creating targeted loyalty programs is a key business strategy for building long-term relationships with customers. Rockbridge Associates shares their pointers for making customer loyalty programs work. | Read Article » |
An alternative method of reporting customer satisfaction scores | White Paper
Rajan Sambandam and George Hausser of TRC
| Though customer satisfaction evaluations are widely used, reporting of these scores has varied from one study to another. This is likely the result of each method’s advantages and disadvantages, as well as the personal preferences and habits of the researcher. We recently had the opportunity to report customer satisfaction scores in a unique format that assimilates the advantages of various methods and provides the manager with a clearer picture of where to take action. In this article we review various reporting methods and outline our method with an example. Further, we also discuss a type of reporting that is becoming increasingly common especially in the health care arena, i.e., the issue of comparing the performance of various facilities or centers that belong to a single network or organization. We show how our method can be applied for this purpose and why it is advantageous. | Read White Paper » |
Conjoint Analysis: B2B Customer Service Strategy | Case Study
Sawtooth Technologies, Inc.
| In this case study Sawtooth Technologies, Inc. researched the values for service attributes in the channel (brokers, agents and distributors) and with end-customers. | Read Case Study » |
Why Brand Tracking Should Include Experiences (incl. Social Media) | Article
Josh Mendelsohn, VP Marketing, Chadwick Martin Bailey, Inc.
| Brand tracking research should cover both the impact of the brand and the impact of experience. This article suggests tracking social media channels as touch points for managing your brand image. | Read Article » |
Insight: Customer Satisfaction | White Paper
Development II, Inc.
| A look at the process behind a successful Customer Relationship Program. | Read White Paper » |
Improving Call Satisfaction: A Case Study | Case Study
TRC
| TRC presents a case study of analyzing and improving a call center as an on-going data collection process. | Read Case Study » |
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Services related to Customer Satisfaction Research
Types of Research
Brand Research > Brand Loyalty & Satisfaction
Consumer Research
Consumer Trends Research
Consumer Lifestyles & Values Research
Customer Satisfaction Benchmark Studies
Customer Service Quality Needs & Measurement
Research Techniques & Services
Market Research Consultants > Advertising & Communication
Market Research Consultants > Consumer Research
Market Research Consultants > Marketing & Marketing Effectiveness
Marketing Research Consultants
Omnibus Surveys - Consumers
Focus Group Moderators - Consumers
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