Customer Satisfaction Research
Providers 1 to 20 out of 134
(in randomized alpha order, starting with "F", after featured listings)
1.
SIS International Research
Phone: (212) 505-6805, New York, NY
SIS International Research, founded in 1984, is a leading full-service global & US Market Research and Market Intelligence Firm....
Read more about SIS International Research »
2.
Voter Consumer Research
Phone: (281) 893-1010, The Woodlands, TX
VCR provides quality-driven qualitative and quantitative market research data collection and tabulation services to its clients...
Read more about Voter Consumer Research »
3.
Amplitude Research, Inc.
Phone: (877) 225-7950, Boca Raton, FL
Amplitude Research is a full-service b2b and consumer market research firm with proprietary web panelists. We also specialize in customer surveys....
Read more about Amplitude Research, Inc. »
4.
B2B International
Phone: (914) 761-1909, White Plains, NY
B2B International is a leading global business-to-business market research consultancy providing customized b-to-b research and intelligence studies....
Read more about B2B International »
5.
Clarion Research Inc.
Phone: (212) 664-1100, New York, NY
Full service custom research provider of Qualitative, Quantitative and integrated Qual & Quant studies. Clear, actionable and creative analysis....
Read more about Clarion Research Inc. »
6.
Deep See Research
Phone: (914) 948-8833, White Plains, NY
Deep See specializes in international consumer research, delivering insight that drives real action. With an established global network of offices......
Read more about Deep See Research »
7.
Feedback Market Research
Phone: +971-6574-7979, Sharjah, United Arab Emirates
Feedback offers a complete range Quantitative and Qualitative research services across the entire Middle East, North Africa and Levant regions....
Read more about Feedback Market Research »
8.
Flagship Research Inc.
Phone: (888) 849-4827, San Diego, CA
Flagship Research is built on integrity. We have the newest facility in San Diego and are closest to airport. We are skilled specialists with a total...
Read more about Flagship Research Inc. »
9.
Fors Marsh Group
Phone: (571) 858-3800, Arlington, VA
FMG is an applied research firm specializing in the business of measuring, understanding, and influencing the way people think and make decisions....
Read more about Fors Marsh Group »
10.
Fresh Squeezed Ideas
Phone: (416) 235-0909, Toronto, Canada
Fresh Squeezed Ideas is a social science-driven insight discovery and marketing advisory boutique....
Read more about Fresh Squeezed Ideas »
11.
Frieden Qualitative Services
Phone: (818) 789-6894, Sherman Oaks, CA
Exciting moderator! Gary Frieden has Ph.D. in Psychology - uncovers underlying motivations and reactions, and gets people talking. Webcams too!...
Read more about Frieden Qualitative Services »
12.
Geo Strategy Partners
Phone: (770) 650-8495, Atlanta, GA
Market research, competitive intelligence, and strategy consulting for B2B/industrial clients and economic development agencies....
Read more about Geo Strategy Partners »
13.
GfK
Phone: (212) 240-5300, New York, NY
GfK is one of the world’s leading market research companies, with more than 12,000 experts working in over 100 countries....
Read more about GfK »
14.
Global NR
Phone: +312-0589-8383, 1015 Zl Amsterdam, Netherlands
Global NR is a global network of market research agencies offering qualitative and quantitative research expertise worldwide...
Read more about Global NR »
15.
Goodmind
Phone: (212) 660-0110, New York, NY
Goodmind is a full-service market research company specializing in online qualitative research, usability studies, custom quant, and recruiting....
Read more about Goodmind »
16.
Harris Interactive Inc.
Phone: (877) 919-4765, New York, NY
Harris Interactive’s high-quality custom, omnibus, and multi-client solutions offer clients flexible options that support strategic decision-making....
Read more about Harris Interactive Inc. »
17.
Harvest Research Center
Phone: (877) 800-0785, Des Moines, IA
Part of Focus Coast to Coast network
Full-service research facility offering quantitative and qualitative expertise - 2 state-of-the art focus group suites, plus IDI rooms....
Read more about Harvest Research Center »
18.
Hase/Schannen Research Associates
Phone: (609) 799-3939, Lawrenceville, NJ
Full-service firm. Quantitative & qualitative. Broad array of industries. B2B, medical, consumers. Sophisticated statistical analysis & modeling....
Read more about Hase/Schannen Research Associates »
19.
Heart+Mind Strategies
Phone: (571) 926-8852, Reston, VA
Heart+Mind Strategies is a full service market research and consulting firm dedicated to helping clients understand the hearts and minds of the people...
Read more about Heart+Mind Strategies »
20.
Helical Research Inc.
Phone: (714) 907-0898, Garden Grove, CA
Wide range of quantitative and qualitative research from a full service consultancy. B2C & B2B. Fresh, creative, customized approach to every study....
Read more about Helical Research Inc. »
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This article discusses the the latest statistics from the American Customer Satisfaction Index (ASCI). Read Article »
National Customer Service Survey: Mobile Phones 2010
by Peter Leppik, President and CEO, Vocalabs
A National Customer Service Survey was conducted by Vocalabs regarding Mobile Phone carriers. This study compared four major companies: AT&T, Sprint, T-Mobile and Verizon. From 2009-2010, Sprint made impressive improvements in customer service while other companies declined. Read White Paper »
National Customer Service Survey: Mobile Phones 2009
by Peter Leppik, President and CEO, Vocalabs
A National Customer Service Survey was conducted by Vocalabs regarding Mobile Phone carriers. This study compared four major companies: AT&T, Sprint, T-Mobile and Verizon. Over 1100 customers completed the survey, illuminating the impact of customer service on brand loyalty. Read White Paper »
8 Ways to Boost Customer Satisfaction in Retail
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National Customer Service Survey: Computer Tech Support 2009
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This study from Vocalabs compares customer service quality for Apple, Dell, and HP technical support. The survey found significant trends over 2008 to 2009 and assisted in analysis of call center improvements. Read White Paper »
Get Real: The Return of the Product
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Marketers have allowed an insidious myth to gain acceptance: that products are increasingly similar and because this is inevitable, emphasis needs to be placed on branding to differentiate. Sterenberg and Baker refute this as dangerous nonsense. Drawing on a major international study as well as the obvious success of many distinctive products, they conclude that the role of branding should be to amplify the product experience, not ignore it. Read Article »
Do you care about your customers? Really care?
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If you work for a company like most, a significant portion of your research budget is dedicated to a customer feedback, performance, or satisfaction program. Are you getting the return (in insight) you are making for the investment you’re making? Read Article »
Interview With An Expert: Rolf Olsen on Social Media Listening
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Is Customer Satisfaction Worth the Effort? How Linkage Analysis Validates the Impact on Your Bottom Line
by Charles Colby, President, Rockbridge Associates
Linkage analysis measures the impact of customer satisfaction on the bottom line. By linking satisfaction survey information with customer behavior, it is possible to validate the benefits of measuring and managing satisfaction. Linkage analysis also guides the allocation of resources. Read Article »
Four Steps Up Profits Using Customer Equity
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These four basic steps provide a comprehensive approach to customer management that achieves the end goal of retaining and growing profitable customers. Read Article »
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Competitive Intelligence: Incorporate New Perspectives
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Seven proven methods for improving your competitive intelligence. Read Article »
Advocacy and the Revenue Narrative: A Case Study
by Don Ryan, Vice President, Technology Practice, Market Probe, Inc.
Don Ryan demonstrates the direct linkage between advocacy and measuring business performance. Ryan uses a 2011 survey of IT decision makers to illustrate Market Probe’s approach to using advocacy to measure customer experience and link it to specific financial and business outcomes, a methodology relevant across B2B and B2C sectors. Read Case Study »
Customer Advocacy and the Branded Experience
by Michael Lowenstein, PhD CMC, Executive Vice President Market Probe
Researcher and author Michael Lowenstein uses company examples to demonstrate that what really leads to loyalty and advocacy is the company-wide commitment to strategic customer-centricity, ongoing creation of customer-perceived value and "barriers to exit". Read White Paper »
An alternative method of reporting customer satisfaction scores
by Rajan Sambandam and George Hausser of TRC
Though customer satisfaction evaluations are widely used, reporting of these scores has varied from one study to another. This is likely the result of each method’s advantages and disadvantages, as well as the personal preferences and habits of the researcher. In this article we review various reporting methods and outline our method with an example. Read White Paper »
Stage 3: Seven Steps to Grow Your Customer Base
by Customer Lifecycle, LLC
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Customer-Employee Linkage
by Customer Lifecycle, LLC
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by Customer Lifecycle, LLC
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