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Customer Satisfaction Research

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Providers 1 to 20 out of 143:

10.

Kadence International

Framingham, MA - Phone: (508) 620-1222

For your B2B research projects, domestic or international, fieldwork or full service, start with a call to Kadence, the business research experts....Read more about ‘Kadence International’ >>

  http://www.kadence.com
11.

Karchner Marketing Research, LLC

Collegeville, PA - Phone: (610) 489-0509

Founded in 2003 - healthcare & general market research. Conduct 50 studies/yr for end clients, ad agencies & market research firms....Read more about ‘Karchner Marketing Research, LLC’ >>

  http://www.kmrinsights.com
12.

Kirk Research Services, Inc.

Jacksonville, FL - Phone: (904) 858-3200

Full-service company. Focus Groups. Audits. On-site Intercepts. Mystery Shopping. Central Location Testing. Phone Surveys. We Deliver Answers....Read more about ‘Kirk Research Services, Inc.’ >>

   
13.

The Leadership Factor, Inc.

Rochester, NY - Phone: (585) 295-1056

The Leadership Factor is a global research company specializing in satisfaction and loyalty measurement and customer-centered performance strategies....Read more about ‘The Leadership Factor, Inc.’ >>

   
14.

MARKETRENDS, INC.

Williamsburg , VA - Phone: (757) 229-3065

Marketrends specializes in qualitative & quantitative data collection, focus group recruiting, customer satisfaction studies & in-store audits. ...Read more about ‘MARKETRENDS, INC.’ >>

   
15.

MAXimum Research, Inc.

Cherry Hill, NJ - Phone: (856) 874-9000

We offer 100 CATI stations with a CfMC Interviewing and Internet Package with Hosting for Consumer, Medical, Executive and IT studies....Read more about ‘MAXimum Research, Inc.’ >>

Show Our Print Ad »   http://www.maximumresearch.com
16.

MRSI (Marketing Research Services Inc.)

Cincinnati, OH - Phone: (513) 579-1555

MRSI has served consumer and B2B clients since 1973. We’re full-service, specializing in product development, consumer insights, and Hispanic research...Read more about ‘MRSI (Marketing Research Services Inc.)’ >>

   
17.

MSW Research

Lake Success, NY - Phone: (516) 394-6000

MSW provides research based, brand strategy consultancy to support an integrated brand experience...Read more about ‘MSW Research’ >>

  http://www.mswresearch.com
18.

Maktoob Research

Dubai Internet City, United Arab Emirates - Phone: +971-4391-3640

Maktoob Research offers the largest active online consumer panel in the Middle East and North Africa. ...Read more about ‘Maktoob Research’ >>

  http://www.maktoob-research.com
19.

Maritz Research

Fenton, MO - Phone: (877) 4-MARITZ

Maritz Research delivers actionable insights that help businesses improve their bottom line by bridging the gap between brand promise and delivery....Read more about ‘Maritz Research’ >>

  http://www.maritzresearch.com
20.

Market Dimensions Inc.

New york, NY - Phone: (646)706-0045

We are a global panel company that offers cost-effective B2C, B2B panels in the US, Canada, Europe, UK, Australia, Asia with 3,000,000 panellists...Read more about ‘Market Dimensions Inc.’ >>

  http://www.market-dimensions.com

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Description of Customer Satisfaction Research

Market research companies able to track overall customer satisfaction with a product or service over a specific period of time. Find a firm to conduct consistent longitudinal research to evaluate customer satisfaction.

Related Resources


What's In It For Me? Qualitative Research in the Innovation Age | White Paper

John Holcombe, President, Insights Marketing Group

As the information age evolves into the innovation age, qualitative researchers must adapt their methods to emphasize consumer anthropology; creativity and co-creation; and action and/or strategic planning to look beyond product attributes by asking – and answering – the questions of ‘So what?’ and ‘Now what?’ | Read White Paper »


National Customer Service Survey: Computer Tech Support | Case Study

Peter Leppik, President & CEO, Vocalabs

This study from Vocalabs compares customer service quality for Apple, Dell, and HP technical support. The survey found significant trends over 2008 to 2009 and assisted in analysis of call center improvements. | Read Case Study »


8 Ways to Boost Customer Satisfaction in Retail | Article

SIS International Research

This article covers eight ways to boost customer satisfaction, detailing aspects of the shopping experience that can be improved. Concrete ideas pulled from market research studies address dissatisfying situations encountered by customers and create proactive ways for companies to reward relationships with customers. | Read Article »


Loyalty - How To Win Devotion From Your Customers | White Paper

Paul Hague, Director, B2B International

Customer satisfaction does not necessarily equate to customer loyalty. Strong indications of loyalty include proactive factors such as personally advocating a product to a friend. Companies wary of hurting loyalty by introducing new suppliers are invited to learn how B2B International measures customer loyalty. | Read White Paper »


Get Real: The Return of the Product | Article

Greet Sterenberg; Malcolm Baker, Founding Partner, BRS Group

Marketers have allowed an insidious myth to gain acceptance: that products are increasingly similar and because this is inevitable, emphasis needs to be placed on branding to differentiate. Sterenberg and Baker refute this as dangerous nonsense. Drawing on a major international study as well as the obvious success of many distinctive products, they conclude that the role of branding should be to amplify the product experience, not ignore it. | Read Article »


Serving Customers Through Loyalty Programs | Article

Amy Harvey, Rockbridge Associates

Creating targeted loyalty programs is a key business strategy for building long-term relationships with customers. Rockbridge Associates shares their pointers for making customer loyalty programs work. | Read Article »


An alternative method of reporting customer satisfaction scores | White Paper

Rajan Sambandam and George Hausser of TRC

Though customer satisfaction evaluations are widely used, reporting of these scores has varied from one study to another. This is likely the result of each method’s advantages and disadvantages, as well as the personal preferences and habits of the researcher. We recently had the opportunity to report customer satisfaction scores in a unique format that assimilates the advantages of various methods and provides the manager with a clearer picture of where to take action. In this article we review various reporting methods and outline our method with an example. Further, we also discuss a type of reporting that is becoming increasingly common especially in the health care arena, i.e., the issue of comparing the performance of various facilities or centers that belong to a single network or organization. We show how our method can be applied for this purpose and why it is advantageous. | Read White Paper »


Conjoint Analysis: B2B Customer Service Strategy | Case Study

Sawtooth Technologies, Inc.

In this case study Sawtooth Technologies, Inc. researched the values for service attributes in the channel (brokers, agents and distributors) and with end-customers. | Read Case Study »


Why Brand Tracking Should Include Experiences (incl. Social Media) | Article

Josh Mendelsohn, VP Marketing, Chadwick Martin Bailey, Inc.

Brand tracking research should cover both the impact of the brand and the impact of experience. This article suggests tracking social media channels as touch points for managing your brand image. | Read Article »


Insight: Customer Satisfaction | White Paper

Development II, Inc.

A look at the process behind a successful Customer Relationship Program. | Read White Paper »


Improving Call Satisfaction: A Case Study | Case Study

TRC

TRC presents a case study of analyzing and improving a call center as an on-going data collection process. | Read Case Study »

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