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Convergys Customer Intelligence Services Cincinnati, OH - Phone: (800) 344-3000 The most critical influencer on brand differentiation is the customer experience. Our model is an ROI-driven approach to improving business process.... |
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Golden Valley, MN - Phone: (952) 941-6580 Ongoing customer experience measurement: real-time voice of the customer programs | customer satisfaction surveys | competitive benchmarking... |
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The Understanding & Insight Group Denville, NJ - Phone: (973) 328-9107 Strategic front-end development of consumer-wanted products using in-context methods to capture unexpressed consumer intentions and create solid value... |
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Wilkins Research Services, LLC Chattanooga, TN - Phone: (423) 894-9478 Data collection firm committed to quality research with competitive pricing. 105-station call center, equipped with predictive dialing. Focus groups... |
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Deerfield, IL - Phone: (847) 267-0169 Aeffect employs traditional and non-traditional research methods that help organizations: Identify, segment and understand their most valuable custome... |
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Bosma Research International, Inc. Seattle, WA - Phone: (206) 224-3509 Bosma Research International is a full-service research and consulting organization, internationally recognized for its competitive research solutions... |
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Chicago, IL - Phone: (312) 828-9200 C&R Research is a full-service market research company specializing in qualitative and quantitative research within the B2B and B2C segments.... |
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Tokyo, Japan - Phone: +813-6658-5166 Cannon Gray LLC is a statistical and analytics consultancy with extensive experience designing research and conducting advanced statistical analysis.... |
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Chamberlain Research Consultants, Inc. Madison, WI - Phone: (608) 246-3010 Chamberlain Research Consultants Inc. is an international market research firm providing a competitive advantage through strategic market research.... |
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Boise, ID - Phone: (208) 376-3376 Clearwater Research has provided answers for businesses, public agencies, and non-profit organizations to make decisions since 1972. We provide persp... |
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Copernicus Marketing Consulting and Research Boston, MA - Phone: (617) 449-4200 Copernicus is a research-driven marketing consulting firm in the business of transforming companies.... |
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| 12. |
ALFORTVILLE, France - Phone: +331-4396-8697 A full service MR agency specialized in multi country research. 140 CATI stations over France and China ( Shanghai) . CAWI facilities.... |
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Villeneuve d'Ascq, France - Phone: +333-2005-0260 ICARE offers global fieldwork services. We supervise projects in USA, Canada, Western and Eastern Europe, Japan,... |
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Ottawa, Canada - Phone: (800) 263-2980 In-Touch provides the broadest range of secure data capture solutions, custom data analysis and integration services, and professional services.... |
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Karchner Marketing Research, LLC Collegeville, PA - Phone: (610) 489-0509 Founded in 2003 - healthcare & general market research. Conduct 50 studies/yr for end clients, ad agencies & market research firms.... |
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LRW - Lieberman Research Worldwide Los Angeles, CA - Phone: (310) 553-0550 LRW, the "so what?" company. This deceptively simple question drives our every move. For each marketing research project, this question holds our team... |
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MORE Market & Opinion Research Mexico D.F., Mexico - Phone: +5255-1054-1577 Quantitative, Qualitative, Mystery Shopping, Online research in Mexico, Brazil, Chile, Argentina, Peru, Colombia, Venezuela, Panama, Central America.... |
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Lake Success, NY - Phone: (516) 394-6000 MSW provides research based, brand strategy consultancy to support an integrated brand experience... |
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Fenton, MO - Phone: (877) 4-MARITZ Maritz Research delivers actionable insights that help businesses improve their bottom line by bridging the gap between brand promise and delivery.... |
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| 20. |
San Francisco, CA - Phone: (415) 957-2049 MarketTools is the leading technology and solutions provider of Customer Insight Management capabilities for the world’s market leaders.... |
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Description of Customer Service Quality Needs & Measurement
Market research companies providing information on point of sale activities at specific business locations. Locate a firm that collects data to evaluate customer service quality needs and measurements. Information provided can include customer service, selling skills, pricing, signage, store appearance, and policy compliance for retailers, manufacturers, etc.
Related Resources
Pricing Research - What Do Our Customers Value? | White Paper
Paul Hague and Matthew Harrison, B2B International
 | Market research can aid businesses facing the challenge of pricing their goods and services by analyzing overt and hidden benefits facing customers. Conjoint analysis and SIMALTO analysis are techniques used by market researchers for assessing the value of an offering. A price tag based on objective assessment rather than judgement is the backbone of effective pricing. | Read White Paper » |
Serving Customers Through Loyalty Programs | Article
Amy Harvey, Rockbridge Associates
| Creating targeted loyalty programs is a key business strategy for building long-term relationships with customers. Rockbridge Associates shares their pointers for making customer loyalty programs work. | Read Article » |
Insight: Customer Satisfaction | White Paper
Development II, Inc.
| A look at the process behind a successful Customer Relationship Program. | Read White Paper » |
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Services related to Customer Service Quality Needs & Measurement
Types of Research
Brand Research > Brand Loyalty & Satisfaction
Consumer Research
Consumer Trends Research
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Customer Satisfaction Benchmark Studies
Customer Service Quality Needs & Measurement
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Focus Group Moderators - Consumers
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