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Golden Valley, MN - Phone: (952) 941-6580 Ongoing customer experience measurement: real-time voice of the customer programs | customer satisfaction surveys | competitive benchmarking... |
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Convergys Customer Intelligence Services Cincinnati, OH - Phone: (800) 344-3000 The most critical influencer on brand differentiation is the customer experience. Our model is an ROI-driven approach to improving business process.... |
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Stamford, CT - Phone: (203) 324-2420 RTi is a global, innovative full-service market research company delivering custom solutions designed against marketing and business objectives... |
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Toledo, OH - Phone: (419) 535-5757 Since 1974, RitterAssociates has provided accurate, quantitative, and actionable customer experience and customer satisfaction measurement data.... |
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Great Falls, VA - Phone: (703) 757-5213 Rockbridge Associates is a custom market research firm focused on the services, technology, and associations sectors.... |
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Summit, NJ - Phone: (866) 545-3216 Rockhopper Research is truly a 21st century insights partner; using cutting edge methods and the best global researchers in the business... |
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| 7. |
New York, NY - Phone: (212) 787-8810 One-stop shop for superlative qualitative services from design and implementation (recruitment, moderating, interviewing) to analysis... |
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| 8. |
New York, NY - Phone: (212) 481-4980 The leader in the provision of translations and interpreting services for marketing firms and marketing research with an experienced professional team... |
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| 9. |
Turnkey Sports and Entertainment Haddonfield, NJ - Phone: (856) 685-1450 Turnkey Intelligence is a full-service market research suppplier with a specialty in the sports, sponsorship, and live entertainment industry. ... |
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The Understanding & Insight Group Denville, NJ - Phone: (973) 328-9107 Strategic front-end development of consumer-wanted products using in-context methods to capture unexpressed consumer intentions and create solid value... |
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| 11. |
Valient Solutions Market Research Rochester, NY - Phone: (585) 227-2600 Valient Solutions is a global full-service market research agency that provides market research, data collection, analytics & research services.... |
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| 12. |
Wilkins Research Services, LLC Chattanooga, TN - Phone: (423) 894-9478 Data collection firm committed to quality research with competitive pricing. 105-station call center, equipped with predictive dialing. Focus groups... |
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| 13. |
Deerfield, IL - Phone: (847) 267-0169 Aeffect employs traditional and non-traditional research methods that help organizations: Identify, segment and understand their most valuable custome... |
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Chicago, IL - Phone: (312) 828-9200 C&R Research is a full-service market research company specializing in qualitative and quantitative research within the B2B and B2C segments.... |
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| 15. |
Tokyo, Japan - Phone: +813-6658-5166 Cannon Gray LLC is a statistical and analytics consultancy with extensive experience designing research and conducting advanced statistical analysis.... |
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| 16. |
Chamberlain Research Consultants, Inc. Madison, WI - Phone: (608) 246-3010 Chamberlain Research Consultants Inc. is an international market research firm providing a competitive advantage through strategic market research.... |
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| 17. |
Copernicus Marketing Consulting and Research Boston, MA - Phone: (617) 449-4200 Copernicus is a research-driven marketing consulting firm in the business of transforming companies.... |
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| 18. |
FlowMonitor Customer Insights & Dialogue Los Angeles, CA - Phone: (310) 709-5818 FlowMonitor links the speed and efficiency of online survey research with targeted, live customer feedback.... |
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| 19. |
Ottawa, Canada - Phone: (800) 263-2980 In-Touch provides the broadest range of secure data capture solutions, custom data analysis and integration services, and professional services.... |
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| 20. |
Karchner Marketing Research, LLC Collegeville, PA - Phone: (610) 489-0509 Founded in 2003 - healthcare & general market research. Conduct 50 studies/yr for end clients, ad agencies & market research firms.... |
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Description of Customer Service Quality Needs & Measurement
Market research companies providing information on point of sale activities at specific business locations. Locate a firm that collects data to evaluate customer service quality needs and measurements. Information provided can include customer service, selling skills, pricing, signage, store appearance, and policy compliance for retailers, manufacturers, etc.
Related Resources
Pricing Research - What Do Our Customers Value? | White Paper
Paul Hague and Matthew Harrison, B2B International
| Market research can aid businesses facing the challenge of pricing their goods and services by analyzing overt and hidden benefits facing customers. Conjoint analysis and SIMALTO analysis are techniques used by market researchers for assessing the value of an offering. A price tag based on objective assessment rather than judgement is the backbone of effective pricing. | Read White Paper » |
Serving Customers Through Loyalty Programs | Article
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| Creating targeted loyalty programs is a key business strategy for building long-term relationships with customers. Rockbridge Associates shares their pointers for making customer loyalty programs work. | Read Article » |
Insight: Customer Satisfaction | White Paper
Development II, Inc.
| A look at the process behind a successful Customer Relationship Program. | Read White Paper » |
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Customer Service Quality Needs & Measurement
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