Customer Satisfaction Research

Market research companies able to track overall customer satisfaction with a product or service over a specific period of time. Find a firm to conduct consistent longitudinal research to evaluate customer satisfaction.

111 results are displayed in randomized alpha order, starting with "F", after featured listings.

Confirmit
Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications.

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Global NR
Global NR

Global NR is a global network of market research agencies offering qualitative and quantitative research expertise worldwide

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Goodmind
Goodmind

Goodmind is a NYC-based full-service market research company specializing in online qualitative research, usability studies, and targeted recruiting.

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IntelliShop

IntelliShop helps companies improve the customer experience, driving improvement in customer satisfaction, loyalty and financial performance.

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Related Articles

Mystery Shopping: Is It for You? Mystery Shopping: Is It for You?

Customer Lifecycle, LLC

Mystery shopping collects observations before, during, and/or after an interaction with a salesperson. This information helps the clients understand the messages that are being delivered to their potential customers and influence their decisions.

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Connecting Cafe Direct to its leading-edge customers Connecting Cafe Direct to its leading-edge customers

Dub

Cafédirect approached Dub wanting to engage their leading customers in a more innovative and creative way. The result was not just a branded research community, but the emergence of a new culture of research and customer-centric development.

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Full Circle Backs Its Evolutionary Community with RelevantID Full Circle Backs Its Evolutionary Community with RelevantID

Full Circle Research Company

Full Circle Research Co. - an online market research boutique that provides a true community experience - announces that it has chosen to implement Imperium’s RelevantID, in continued efforts to protect the validity and security of its data.

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Improve Loyalty and Business Results: Link Employee Surveys to Customer Surveys Improve Loyalty and Business Results: Link Employee Surveys to Customer Surveys

Customer Lifecycle, LLC

There is compelling research outlining the benefits of identifying and correcting disconnects between customer and employee perceptions of importance and performance. Companies with a clear understanding of the views of each group and what it takes to resolve those disconnects outperform their competitors by substantial margins.

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