Customer Service Quality Needs & Measurement

Market research companies providing information on point of sale activities at specific business locations. Locate a firm that collects data to evaluate customer service quality needs and measurements. Information provided can include customer service, selling skills, pricing, signage, store appearance, and policy compliance for retailers, manufacturers, etc.

28 results are displayed in randomized alpha order, starting with "A", after featured listings.

Aeffect, Inc.
Aeffect, Inc.

Aeffect employs traditional and non-traditional research methods that help organizations: Identify, segment and understand their most valuable custome

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IntelliShop helps companies improve the customer experience, driving improvement in customer satisfaction, loyalty and financial performance.

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Ipsos offers six areas of market research specialization: advertising, loyalty, marketing, media, public affairs, and survey management.

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Revelation is the pioneer of Immersive Research software and tools to some of the best-known brands and innovative market research firms in the world.

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Stage 3: Seven Steps to Grow Your Customer Base Stage 3: Seven Steps to Grow Your Customer Base

Customer Lifecycle, LLC

Grow is the third in a series of four papers that will discuss how to get the best business results from each stage of the customer lifecycle. This paper discusses tools and techniques that can be used to create a practical process that focuses on improving the financial results from all customer groups.

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Pricing Research - What Do Our Customers Value? Pricing Research - What Do Our Customers Value?

Paul Hague and Matthew Harrison, B2B International

Market research can aid businesses facing the challenge of pricing their goods and services by analyzing overt and hidden benefits facing customers. Conjoint analysis and SIMALTO analysis are techniques used by market researchers for assessing the value of an offering. A price tag based on objective assessment rather than judgement is the backbone of effective pricing.

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