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Case Studies

Case Studies Related to: CX - Customer Experience

Customer Research Customer Research

SMARI LLC

If you’ve ever called a call center, you know how frustrating the experience can be: confusing automated answering systems, long hold times, unhelpful employees…our client, a leadi ...

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Dialysis Training Dialysis Training

SMARI LLC

A device manufacturer that creates products for home dialysis wanted to better understand how to make and promote training materials that assist in not only educating the customer, but also the ...

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New Product Development New Product Development

SMARI LLC

The purpose of this research was to test a new type of catheter among nephrologists and interventional radiologists prior to launch to determine the best means to message and target the product ...

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How To Become #1 In Customer Satisfaction How To Become #1 In Customer Satisfaction

Customer Care Measurement & Consulting

A multinational financial services company with a portfolio exceeding $7 billion.

The sky wasn't falling. This bluechip company often beat the competition on reputation alone. Every ...

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Trade Research For A Liquor Major Trade Research For A Liquor Major

Channelplay Limited

Objective

Client is a major IMFL (Indian Made Foreign Liquor) producer in the country and manufactures the entire range of alcoholic beverages i.e. whisky, rum, gin and ...

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