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Civicom Marketing Research Services

Company Description

Civicom® is the global leader in facilitating telephone and web-enabled IDIs and Focus Groups worldwide (Civicom CyberFacility®). We maintain a strong presence in facilitating Online Research Communities/Bulletin Boards featuring advanced analytic tools (Civicom Chatterbox®). We provide Mobile Qualitative Research, Audio Diaries and Patient Journeys (Civicom ThoughtLight®), Mobile Ethnography (Civicom FrontRow™), Mobile App and Website Usability Testing (See Me Navigate™), and an intuitive online platform for video and audio content curation and management (Glide Central®). Civicom developed CCam focus®, a portable 360° streaming solution with video curation capabilities for live, in-person focus groups. We offer a proprietary Transcription System (TranscriptionWing™), Translation, and Recruiting Services (CiviSelect™). Civicom Marketing Research Services and Schlesinger Group have partnered in a Strategic Alliance to mutually serve the needs of clients needing web IDIs and focus groups combined with high quality recruiting services. Our Global Expertise allows us to deliver advanced marketing research services worldwide in almost every country. All services are available in multiple languages. Visit our website:, call us at 203-413-2423 or email

  • AMA (United States)
  • ARF (United States)
  • PMRG (United States)
  • QRCA (United States)
  • AQR (United Kingdom)
  • MRS (United Kingdom)
  • ESOMAR (International)
  • MMRA (International)
  • BHBIA (United Kingdom), ICG (United Kingdom)
Company type:
  • International
  • Support Services
  • Software & Technology
Countries where research is conducted:
United States of America, United Kingdom, Australia, Canada
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Products (2)

ProductImage Glide Central® Audio and Video Content Management

Showcase the best of your multimedia content in every client report with Glide Central®. Upload the video, audio, photos, and images for all of your projects into individual project folders. Create tags for keywords that will lead you directly to the media moments you want to highlight and use. Easily create video or audio clips that you can quickly export to reveal your insights. Generate automated transcripts that you can manually edit, copy and paste right into your report. Keep all project media files stored in our secure archive for as long as you need them. Audio and video are among the most powerful forms of data you can obtain from your research. However, the amount of material that results from qualitative research studies can be overwhelming to manage, leading to chaos and information overload. Glide Central solves this chaos. It’s an easy to use online platform designed for researchers. It lets you manage the media files you generate from in-depth interviews, focus groups, and mobile research studies. You get the most value from the content for every project.

ProductImage CyberFacility IDIs & Focus Groups

Conduct IDIs and Focus Groups with Qualitative Interview Software An in-depth understanding of market research is what we intend to accomplish. Our services are tailored to support the specific requirements of your unique project and we have designed solutions that our clients never imagined could be possible with telephone and web-enabled technology for the success of your study. Civicom is powered by its proprietary global audio conferencing technology platform designed and maintained exclusively for serving Civicom clients and customers. We directly manage the quality of your audio experience, unlike organizations that are dependent on the limits of a third-party audio provider. Our well-trained technicians can manage everything in your IDIs and focus groups from tech checks, updating a webcam tracker so that you always know what is going on, making sure that all your participants are ready for the discussion, and solving any technical problems that may arise in-between sessions. Our team is experienced in connecting parties in virtually every country. Your project can be based in the U.S., EU, UK, Canada, Australia, Africa, Asia, Latin America, or the Middle East.


Facility Details

Images (9)

Facility Details

Location: Internet
Building type: Online IDIs & Focus Groups
Facility features: Recording - Audio, Recording - Digital, Recording - Video, Video-conferencing, Video-streaming
Recruiting capabilities: We provide discussion guide analysis, screener writing and review, respondent technology screening, disposition reporting, scheduling, and participation guidelines for interviews, incentives, focus groups, mobile research and online studies. Our recruiting services are local to global and cover single market to multi-market studies populated with respondents located worldwide.

Facility Rooms

Room types
Observation capacity
Focus Group

Market research Specialties


Market research resources (32)

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From the blog: Civicom Marketing Research Services Blog

Three Ways to Successfully Conduct Global Market Research

Are you hoping to step up a notch and extend your business on a global scale?nbsp; Fortunately for you, advancements in technology is making it easier for entrepreneurs and businesses to introduce their brands to the international scene. You just need to stay up-to-date with current mar

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