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Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.
Confirmit has a solid foundation of over 30 years’ experience in listening to your requirements and developing software for all sizes of Market Research organizations. As a result, we understand your business and offer solutions that allow you to deliver high quality, fast, and cost-effective Market Research results.
Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial and operational data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage. Confirmit has 350 employees and is headquartered in Oslo, with offices around the world.
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Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Employee Engagement and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. The comprehensive functional capabilities of Confirmit Horizons are matched by the extensive benefits the platform gives your business. With Confirmit Horizons, you can use any single or combination of channels to gather feedback. Use the web, email, IVR, SMS, mobile, telephone, or paper to capture responses and gather them into a single system for analysis. You can create at-a-glance dashboards or in-depth customized reports and deliver them automatically; online or offline through a wide range of convenient channels.MORE
Confirmit Mobile survey software enables you to connect with customers, employees, or other survey respondents in a timely and relevant way. To gain the best from your mobile surveys and feedback programs, you need to ensure you have access to the full range of modes and features that mobile can offer. Choose from SMS, mobile browser, mobile application, and multi-channel solutions, depending on the requirements of your individual projects and broader objectives. Use mobile to build a profile of your customers or employees. You can build a much more detailed picture of your respondents if you can truly capture what they are thinking, experiencing, and feeling at the point of experience, rather than a snapshot of recall-based sentiment.MORE
2017 Q1-Q2 GRIT Report commentary by Terry Lawlor, EVP, Product Management at Confirmit, sharing his thoughts on the current state of the market research industry.Read more »
The GRIT Report has historically focused on the impending evolution of the market research industry. In this edition of the report, we fully embrace that the revolution has arrived and the evolution h...Read more »
Executives and industry experts gathered to discuss how to share and drive change with Market Research insights at Confirmit seminar.Read more »
Ability to manage large longitudinal surveys and maximize accessibility key to investment.Read more »
Location and Beacon Triggering solution harnesses context-rich, in-the-moment feedback.Read more »
Range of enhancements support large-scale, global programs for in-the-moment, omni-channel feedback capture and personalized, role-based analysisRead more »