Premier provider of sales & service evaluations, customer engagement & loyalty surveys, competitor product data, and regulatory compliance testing.


Since 1983, Informa Research Services has been the premier provider of competitive product rate and fee intelligence, sales and service evaluations, regulatory compliance testing, and lead generation services to the financial industry. We gather accurate and timely competitive product information and branch experience measurements. We deliver powerful market information, insightful analysis, and targeted recommendations. We maintain a panel of 165,000+ informed consumers available for mystery shopping, in-store research, consumer research, and shopper insights. We are the creator of the SEA Score program for measuring customer engagement, loyalty, brand power, and likeliness to attract new customers. We serve more than 6,500 clients including the nation’s top 100 financial institutions. Our earned reputation for extreme accuracy and customer service keeps clients renewing our services year after year. No other provider has our granularity of product information and understanding of financial products and services.

Contact Details

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Telephone : (800) 848-0218

Key Personnel
Brian Richards
Director - Sales Americas
Lori Jomsky
Senior Vice President - Market Intelligence
International Capabilities
Social Media

Market Research Specialties

Research Solutions

Customer Satisfaction / VOC / CX
Customer Satisfaction / VOC / CX
Customer Satisfaction / VOC / CX

Research Services

Industries & Demographics