PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market.

About

About
PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market. With over 30-years' experience, PinPoint Research pioneered the use of IVR technology for consumer survey research. Today, our proprietary hosted IVR survey and Speech-to-Text data processing technology solutions power the largest global brand's surveys and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications. Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven reliable systems, leading technology, and a dedication to client satisfaction.

Contact Details

Email : Send an email

Telephone : 800-776-7265

Key Personnel
Walter Good
President
14158284449
Lili Palomo-Pujol
Chief Operating Officer
International Capabilities
Social Media
Services

Market Research Specialties

Research Solutions

Customer Satisfaction / VOC / CX
International Research

Research Services

Emotional Measurement
Interviewing - Method
Mobile Research
Qualitative Services - Related
Text Analytics