We’re an award-winning data intelligence company, bringing to light what your customers, employees and the marketplace see in you and your others.

About

About
We're an award-winning data intelligence company, bringing to light what your customers, your employees and the marketplace see in you and others.

With Potentiate, you can expect world-class technology, coupled with smart research design and outcomes-focused consultancy.

We’re dedicated to understanding your business and your challenges, we’ll tap into our full suite of services to ensure you get the answers you need:

Market Insight:
Brand engagement
Advertising optimisation
Product development
Pricing optimisation
Market scoping
Market sentiment analysis

Customer Experience:
Voice of customer
Customer experience management
Customer journey mapping
CRM integration & optimisation
Customer sentiment analysis

Employee Engagement:
Voice of employee
Channel partner engagement.

Cool Tools:
Live Voice of Customer dashboards
Integrated enterprise dashboards
Text analytics
Data analytics

Our work spans multiple industries and includes large-scale syndicated studies, live customer feedback, multi-faceted programs as well as highly customised bespoke projects.
We are diverse in nature and approach. We embrace fresh ideas and forward-thinking. We have the courage to challenge not just what you see, but the way in which you see it.

You can be assured of high quality, data security and a world class approach, proven by the accreditations and accolades we have achieved:
- AMSRS Fair Data accreditation 2018
- ISO 27001 Information Security accreditation 2017
- Temkin CX Vendor excellence winner 2016
- Customer Experience Asia Excellence Awards finalist 2016
- RICA Research Effectiveness awards – highly commended 2014
- Survey Magazine Technology Trendsetter 2014

Come and have a now you see it moment with us.

Contact Details

Website :

Email : Send an email

Telephone : +61 2 9437 4200

Key Personnel
Henry Cheang
Group CEO
Gary Nicholas
President, USA
Company Branches
International Capabilities