Developer of data-based speech analytics models that predict customer intent during support conversations. Our primary product, PROPHESY, predicts impending customer churn, with over 87% accuracy.
Unlike traditional modeling methodology requiring massive customization & keyword training, our churn prediction model was built around almost 300 million actual customer support conversations. This allows it to be client & channel agnostic, removing the need for customization. The same traits make it highly affordable, with immediate implementation.