Why gather customer feedback if you can’t use it to make your business better? The APECS® system gives you multi-channel Voice of the Customer research that not only measures your organization’s performance but also gives you actionable recommendations for improvement. You get quick and easy access to results through the web-based Performance Monitor, plus the Action Alert component that boosts your service recovery efforts. This feature provides both immediate notification of front-line managers about customer concerns and problems and the ability to track the problem resolution process. APECS® offers many robust tools including key driver analysis and action planning modules. These help your front-line managers set goals and focus their efforts where they have the greatest impact on increasing customer satisfaction and advocacy.
Target audiences or markets: Retail Banking, Utilities, Call Centers, Multi-unit, Franchise
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