Market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.
17 results are displayed in randomized alpha order, starting with "B", after featured listings.
B2B International is a leading global business-to-business market research consultancy providing customized b-to-b research and intelligence studies.
Read more about B2B International »Bizrate Insights, a Meredith Corporation company, is one of the largest sources of verified customer-generated seller ratings and reviews...
Read more about Bizrate Insights »The largest US data collection firm with over 22 focus group facilities. All aspects of data gathering and data processing!
Read more about C & C Market Research »
C+R Research, a full-service marketing insights agency, delivers great research, deep perspective and committed client service.
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Full-service, data-driven market strategy solutions.
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Full service provider of qualitative, quantitative, & integrated marketing research & consumer insights. Clear, actionable, creative analysis.
Read more about Clarion Research »Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications.
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At Curion, we provide world-class insights. From quantitative to qualitative product research, we apply proven industry-leading, innovative methods.
Read more about Curion »Galloway Research is the country's premier full service Insights and data collection company offering hands on customized research solutions.
Read more about Galloway Research Service »
Premier provider of sales & service evaluations, customer engagement & loyalty surveys, competitor product data, and regulatory compliance testing.
Read more about Informa Research Services »Since 1971, minding your customers' mind.
Read more about Irwin Broh Research »
LRW is known for translating deep human understanding and sophisticated data analytics into business success for its clients.
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Mindspot Research - Smarter Business. Specializing in improving in-market success, increasing profits and reducing risk.
Read more about Mindspot Research »German full service market research. Worldwide through proprietary online panels. B2C &B2B.
Read more about mo'web research »Proactive Worldwide is a global decision support, research and consulting firm that provides evidence-based strategic intelligence.
Read more about Proactive Worldwide, Inc. »
SIS International Research, founded in 1984, is a leading full-service Market Research and Market Intelligence firm.
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The client did not have a clear idea of future trends in energy production, logistics and storage, which is essential for them to successfully consult t ...
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Complete qualitative and quantitative research services. Specializing in customer advocacy and loyalty, branding research and ad testing.
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Product
APECS® helps you capture timely, relevant customer feedback across your entire organization, then provides the tools you need to improve results.
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What is Customer Journey Mapping?
Article
January, 2017
Customer journey mapping (also known as simply journey mapping or path to purchase studies), is actually an incredibly powerful tool. It’s certainly not new, though it has been given new wings, thanks to some clever branding around the name.
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Stage 3: Seven Steps to Grow Your Customer Base
White Paper
June, 2012
Grow is the third in a series of four papers that will discuss how to get the best business results from each stage of the customer lifecycle. This paper discusses tools and techniques that can be used to create a practical process that focuses on improving the financial results from all customer groups.
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Customer Satisfaction in a Slump: Even the Net Promoters Agree
Article
June, 2011
This article discusses the the latest statistics from the American Customer Satisfaction Index (ASCI).
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Read more » Read more »![[Webinar] How the Trend of "Sleep Quality" is Impacting Various Categories in Unexpected Ways.](/images/library/AdobeStock_196948854_pp2575178637080243218263198.jpg)
[Webinar] How the Trend of "Sleep Quality" is Impacting Various Categories in Unexpected Ways.
Product & Process Benchmarking
Case study August, 2017
Objective
The client wanted to benchmark following parameters agains ...
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Real-Time Auto “Shopping Intender Preference” Data in Analytics Applications
Case study February, 2017
A multinational auto OEM headquartered in the US sought to benefit from the valuable perspect ...
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Gold Research Saves National Retail Chain $26,000 and 3 Months per Year in Customer Intercepts
Case study January, 2016
A national retail chain with over a 1,000 stores nationwide, annually surveys shoppers in its ...
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10 million consumers in 95 countries. VIGA provides global audience research. We have the techno ...
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