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Customer Experience Research

IN ARF (United States)

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Brandtrust
Brandtrust

Brandtrust is a research and strategy firm that utilizes applied social and behavioral sciences to solve complex business challenges.

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Related Articles

The Path to Excellence: Closing the Gaps to Achieve Success (with Comments on the Net Promoter Score)

Rockbridge Associates

Is NPS enough? Learn why Rockbridge Associates utilizes the Path to Excellence model instead to produce more stable and actionable metrics that help clients monitor and improve the customer experience.

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