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Customer Experience Research

IN california

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Concentrix
Concentrix

Our VOC survey technology, analytic services and consulting expertise have helped some of the world's best brands deliver better customer experiences.

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The Path to Excellence: Closing the Gaps to Achieve Success (with Comments on the Net Promoter Score)

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Is NPS enough? Learn why Rockbridge Associates utilizes the Path to Excellence model instead to produce more stable and actionable metrics that help clients monitor and improve the customer experience.

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