One of the world's largest airlines had quantitative data showing that passengers were often reporting low satisfaction on fights because of stress, but the airline didn't know at exactly which points along the journey passengers felt stress and how it affected them physiologically when f
The purpose of this research was to test a new type of catheter among nephrologists and interventional radiologists prior to launch to determine the best means to message and target the product. The device manufacturer sponsoring this research wished to specifically understand:
A device manufacturer that creates products for home dialysis wanted to better understand how to make and promote training materials that assist in not only educating the customer, but also the healthcare professional. The device manufacture sponsoring this research wished to specifically underst
If you’ve ever called a call center, you know how frustrating the experience can be: confusing automated answering systems, long hold times, unhelpful employees…our client, a leading manufacturer of diabetic products, is different. They care about the customer experience and understa
Coventry Building Society are owned by their customers. Their members are, in a very real sense, their stakeholders. This means that any community the building society created would be populated by individuals who are both stakeholders and members. Therefore any research and analysis conducted on
SunDance is known as one of Florida’s best printers and for doing whatever it takes to make sure every single job goes as smoothly as possible, from design and production to finishing and shipping. However, their commitment goes far beyond, including developing strategies, design tools and
A multinational financial services company with a portfolio exceeding $7 billion.
The sky wasn't falling. This bluechip company often beat the competition on reputation alone. Every now and then, it might even lay claim to a #1 satisfaction ranking in its industry. New leadership had
Client is seeking to understand levels of customer satisfaction across entire less-than-truckload (LTL) segment. Identifying Key Performance Indicators (KPIs) relative to customer experience for LTL carriers. Client is an established market leader in the global supply chain management
Rent-A-Center (RAC) provides people with an easy and affordable way to furnish their home. For the last 30 years, RAC Stores have offered an assortment of name-brand products to customers with flexible payment options and no debt.
It’s more than just a retail chain, Rent-A-Center wa