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Customer Experience Research

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Stone Mantel
Stone Mantel

Boutique consultancy specializing in ethnography, design-thinking & qualitative research to deliver strategies and insights. FREE consultations!

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OvationMR - Where researchers find affordable, high-quality data from global online survey audiences to significantly improve their study success rate

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The Path to Excellence: Closing the Gaps to Achieve Success (with Comments on the Net Promoter Score)

Rockbridge Associates

Is NPS enough? Learn why Rockbridge Associates utilizes the Path to Excellence model instead to produce more stable and actionable metrics that help clients monitor and improve the customer experience.

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