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Customer Experience Research

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My-Take
My-Take

My-Take is an insight technology company focused on online insight communities. My-Take deploys a proprietary platform and a team of expert analysts.

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The Path to Excellence: Closing the Gaps to Achieve Success (with Comments on the Net Promoter Score)

Rockbridge Associates

Is NPS enough? Learn why Rockbridge Associates utilizes the Path to Excellence model instead to produce more stable and actionable metrics that help clients monitor and improve the customer experience.

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