Market research companies that observe customer service and sales staff behavior and techniques in a service or retail location. Locate a firm that sends unidentified researchers to pose as shoppers and evaluate employee performance, customer service quality, etc.
Client industry / audience: Data Collection,Mystery Shopping,Quantitative Research
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops extensive training for hosting and serving that is
Client industry / audience: Data Collection,Full Service,Quantitative Research
A national retail chain with over a 1,000 stores nationwide, annually surveys shoppers in its stores to keep a pulse of their shopping experiences. Prior to working with us, they were spending 3 months to collect data, then 1 month to compile, cle
Is your Mystery Shopping program keeping you up at night? We’re not talking about fixable mistakes or miscalculations, but a real foul up in your study that cannot be undone.
To get that 8 hours sleep and wake up refreshed 10 guidelines (e.g. setti
Successful onboarding translates into customers internalizing your value proposition, bringing you more of their business and becoming loyal, long term fans.
Ensuring new customers have a memorable and seamless entry into your organization is esse
No doubt, your stakeholders will be looking for hard numbers from your mystery shop study to roll into their business plan.
A key deliverable, from your shop findings will be to quantify how revenues are being impacted by your reps’ sales delivery (