Market research companies that observe customer service and sales staff behavior and techniques in a service or retail location. Locate a firm that sends unidentified researchers to pose as shoppers and evaluate employee performance, customer service quality, etc.
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops extensive training for hosting and serving that is implemented around the country. Thanks to your eff
A national retail chain with over a 1,000 stores nationwide, annually surveys shoppers in its stores to keep a pulse of their shopping experiences. Prior to working with us, they were spending 3 months to collect data, then 1 month to compile, clean and analyze data. It would take 4 months