New Survox xLOG Service Helps Call Centers Threatened by TCPA Lawsuits
New Survox xLOG Service Helps Call Centers Threatened by TCPA Lawsuits.
Survox, the leader in phone survey automation, today introduced the latest innovation in its suite of optimization services: Survox xLOG ™, a searchable archive of all phone dialing activity and operational methods. Call Centers can use xLOG to support inquiries and defend against legal claims of wrongful operations stemming from the 1991 Telephone Consumer Protection Act (TCPA), which prohibits the use of automatic telephone dialing systems to call cell phones without the recipient’s prior express consent.
SEARCH MILLIONS OF CALL RECORDS IN SECONDS
Survox xLOG archives calling records, protects them from modification, and makes the data easily accessible through a simplified search tool. xLOG enables Call Centers to easily and quickly produce a report documenting whether a specific number was ever called, when it was called, and what dialing method was used. “TCPA lawsuits pose a very real and costly threat to any business involved in phone-based research,” said Survox President and CEO Mary McDougall. “Our customers strive for compliance — but how can they prove it when they might call hundreds of thousands of numbers each night. Survox xLOG takes one headache away by streamlining data storage and retrieval…just in case.”
ENSURE ACCESSIBLE, ACTIONABLE, QUALITY DATA
The Survox xLOG Service is a cloud service licensed on an annual basis. Customers subscribed to the service have the insurance of being prepared with the documentation needed in most lawsuits.
• 24 x 7 on-demand search and reporting capability.
• Continuous archival of operational data.
• Secure storage via Amazon Web Services.
EXTENDS SUITE OF COMPLIANCE TOOLS
The xLOG service complements the Survox Phone solution which enable users to control exactly how each number is dialed. Survox Master Quotas can be employed to ensure that respondent targeting is optimized across all dialing processes to deliver on each project’s goals. xLOG represents a new advance in our suite of optimization services that help drive down costs and remove barriers for researchers gathering insight through phone-based data collection.
Survox is the global leader in phone survey automation. Our respondent targeting and phone data collection solutions empower decision makers using market research or public opinion polling to gain fast, accurate insights from a precise set of respondents. We provide a unified platform for respondent recruitment and multi-channel survey execution across a mix of modes – phone, online, and IVR – and vendor solutions. The Survox solution delivers real-time, operational control, which helps researchers complete projects quickly and cost effectively. For more information, visit http://www.survoxinc.com.