National Grid

Job Purpose: Seasoned, analytically driven, and consultative market researcher to support the Market Strategy and Intelligence team’s efforts to share the voice of our customers across the company. Balancing the management of ongoing tracking studies with ad hoc research, the analyst will uncover client needs and translate to a study’s design, ultimately to deliver actionable, relatable insights to business leaders. Analyst will play a role in informing the future direction of Market Intelligence, including how data is collected, analyzed, and reported. About Market Strategy and Intelligence: The Market Strategy and Intelligence team’s work informs strategic decision-making and is responsible for trend and scenario analysis, strategic data and information, and other customer data analytics in support of strategic planning and execution for the US business, to help shape the evolution of the company toward a clean energy future serving our valued customers. The team’s Market Intelligence analysts work to capture the voice of the customer, providing a consultative resource to design and execute research, provide actionable results, and inform the priorities in improving our customer’s experiences and building stronger customer loyalty. The team manages a broad portfolio of tracking studies, two online communities, and numerous qualitative and quantitative ad hoc research projects. We value a diverse range of perspectives that stem from many different backgrounds.