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Jillian Ney

Digital Anthropologist

The Social Intelligence Lab

Dr Jillian Ney is a digital anthropologist, researcher and founder of The Social Intelligence Lab. For almost twenty years, she has studied how people behave, make decisions and create meaning online, helping organisations use digital evidence to better understand people, markets and culture. Her work explores the changing relationship between people, technology and the internet, and what the traces we leave online can tell us about how the world is changing.

Sessions

What Counts as Insight in the Age of AI?

Why AI-generated analysis still requires interpretation, and why social intelligence may hold the missing piece.

Artificial intelligence can now identify patterns, surface trends, cluster themes, and generate recommendations in seconds. Tasks that once defined analytical expertise are rapidly becoming automated. So what actually counts as insight now?

This session argues that the future of insight lies not in generating more analysis, but in interpreting it. Drawing on the discipline of social intelligence, we'll explore why meaning, context, credibility, and judgement are becoming the defining capabilities of the modern insight professional, and how organisations can distinguish machine-generated analysis from decision-shaping insight. 

Key Takeaways: 

1. A new way of thinking about AI-generated outputs: not as insight, but as a source of evidence that still requires interpretation

2. A practical framework for distinguishing observation, analysis, interpretation, and insight, helping teams understand where human judgement creates value

3. A fresh perspective on how the interpretive methods developed within social intelligence can strengthen AI-assisted research and improve strategic decision-making

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