Improving Flight Safety and Jet Orders with SurveyGizmo

Editor’s Note: Insights That Work is a showcase of how the GRIT Top 50 Most Innovative Suppliers create solutions to some of the biggest challenges in insights today. This year’s edition provides case studies on brands like Nestle, Shell, Frito-Lay, and more.

Challenge

One of the world’s largest jet manufacturers needed to simplify processes for pilots to submit flight waivers and for customers to place jet orders.

1. Pilots must track their physical condition, flying hours, and flying conditions (as well as other factors). The company needed a way to score the results instantly so that pilots who score too high on the form do not continue flying that day.
2. The company needed a way to create an accountable record for customizing requests on private aircraft.

Solution

This large jet manufacturer was already using SurveyGizmo for surveys and found that it was easy to integrate SurveyGizmo into other systems. They also used SurveyGizmo to simplify applying for and approving company credit cards, so the team decided to see if they could solve the problems of tracking pilot health and creating custom order records for customers.

With SurveyGizmo, they are now able to create pilot surveys that record a pilot’s sleep, circadian rhythms, food, drink, flying hours, and flight conditions. These results are factored into an overall score. Pilots may qualify for a round trip flight, but because of the conditions, they might score too high to fly the return leg.

Additionally, the company found that integrating SurveyGizmo with their ordering system allowed them to track customer specifications for private aircraft (such as finish, Wi-Fi, seating configurations, and storage). Customers simply select the components they want and that information feeds into the ordering system.

Outcome

This major jet manufacturer is still tracking specific results, but they immediately saved $20,000 on one project. In addition, they are able to more accurately predict ROI for projects.

They were also able to improve flight safety. Pilots track their activities and assess the flight conditions. Workflow and logic ensure that pilots are fit to fly and that conditions are safe for flying.

They created accessible, reportable metrics, track communications, and hold people accountable.

They currently use SurveyGizmo for workflow/intake forms (40%), registration (30%), and for traditional surveys (30%). The solution has more than paid for itself in cost savings. They found it so flexible that it integrated smoothly with their ordering, pilot tracking, and finance systems so that they could act quickly on the feedback they gathered, through the systems they already used.