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MESH Experience, the award-winning global data, analytics, and insight company, has just released key insights from its UK Retail Bank Study on the impact of coronavirus. The company has added extra questions concerning coronavirus to their study and plan to share weekly insights from the study to help retail banks respond to customer needs during the corona crisis.
Findings from week ending 27 March 2020 showed a dramatic shift in touchpoint reach and relevance of banking communications along with the following key actions and insights:
Gear up your call centres
Continue focus on customer communications but take care with messaging
Fight the risk of irrelevant messaging
Fiona Blades, founder of MESH Experience, commented “We realized that we work with big banks and other very influential clients in companies that can make a difference to the economy and the way society feels. One immediate way we could help was through our UK retail banking study which can give banks a valuable perspective on people’s changing attitudes and behaviours. . We capture every experience people have with banks, from seeing a TV ad to using their mobile banking app or receiving an email, using a mobile diary platform. And our participants rate how positive or negative these experiences are as well as providing relevance ratings and comments.”
MESH Experience’s unique approach aims to help clients see the world through the customer’s eyes. The company collects and analyses data in real time across the full spectrum of what people experience about a brand - all paid, owned, and earned touchpoints – allowing brands and campaigns to be set in their proper context.
About MESH Experience
MESH Experience helps clients make quicker and smarter decisions about their marketing investment. With offices in London, New York and Sao Paulo, MESH drives client success through its proprietary Experience Driven Marketing approach and award-winning Real-time Experience Tracking methodology. More information on the company’s notable achievements, case studies, key leadership and history can be found at www.meshexperience.com.
This content was originally published by MESH Experience . Visit their website at www.meshexperience.com?utm_source=GreenBook&utm_medium=directory.
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