SmartSurvey: A Feedback Management Platform that Unifies Insights from Every Customer Touchpoint, Surfaces What Matters Most, and Gives CX Leaders the Clarity to Drive Improvements and Prove the Impact

SmartSurvey is the complete feedback management platform for CX teams who need to act on insights, not just collect them. Traditional survey tools leave you drowning in disconnected data across multiple sources - by the time you've manually tagged thousands of comments and figured out what matters, the moment to act has passed.

SmartSurvey connects the dots automatically using AI that works across your entire feedback programme:

- Sentiment analysis spots exactly when satisfaction shifts
- Thematic analysis identifies patterns in seconds, not days
- AI translations run global programmes from a single survey
- Adaptive follow-ups dig deeper only when answers need clarity
- Case management closes the loop and tracks every resolution
- Real-time dashboards share insights with everyone who needs them

Whether you're recovering from a satisfaction drop, running NPS programmes across multiple markets, or proving which improvements actually drive scores, SmartSurvey gives you the full picture with the speed to act on it.

Within minutes, you'll go from thousands of responses to clear themes, assigned cases to close the loop and drive change, and live CX dashboards (NPS, CSAT).

Your team stops analysing spreadsheets and starts fixing problems that customers care about.

Less manual work. Faster action. Accountability built in.