SmartSurvey Ltd

SmartSurvey: Research & Insights Intelligence Platform

SmartSurvey empowers over 600,000 users worldwide to design research, capture responses, and transform data into actionable insights across customer experience, employee feedback, market research, public consultation, and product development programs.

AI-Powered Qualitative Analysis at Scale

Our AutoCategorise thematic analysis processes thousands of open-text responses in seconds eliminating weeks of manual coding. AI-powered sentiment analysis reveals emotional context behind responses, while dynamic dashboards surface patterns and trends in real-time. Perfect for analysing open-ended survey responses, consultation feedback, or verbatim comments at any scale.

From Data Collection to Insight Delivery

Track key metrics (NPS, CSAT, CES, eNPS) through real-time dashboards that update instantly. Advanced logic, piping, and variables enable sophisticated survey design. Multi-channel distribution (email, SMS, QR, embed, popup) reaches respondents wherever they are. Cross-tabulation, filters, and trend analysis tools help researchers uncover nuanced insights across demographics, regions, and segments.

Close the loop

Integrated Case Management ensures systematic follow-up on critical feedback. Create cases, assign ownership, and communicate directly with respondents without leaving the platform.

Enterprise-Ready for Sensitive Research

FSQS-accredited and ISO 27001 certified with secure hosting. Perfect for financial services, healthcare, government, and public sector research requiring strict compliance. 98/100 SecurityScorecard rating. Multilingual capabilities support global research programs across 70+ countries.

Seamless Integration & Scalability

293+ integrations connect SmartSurvey to your existing tech stack. Consumer panels access to 20+ million respondents worldwide. Managed services available when you need expert support for complex research design or rapid deployment.