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GLOBAL PHARMA TURNS ITS EARS TO EASTERN EUROPE

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Challenge

How was our client going to help a global pharmaceutical company know the touch-points with local physicians in order to expand into Hungary and Romania?

 

Solution

The interviews were held using telephone IDIs and a web room. A moderator facilitated the discussion to ensure that everything would go smoothly. Through Civicom CyberFacility®, we were able to help the client gain insights from local physicians even when they communicated using their local language. We also utilized its two-channel audio to simultaneously translate the respondents’ words from their local language to English.

 

Result

The clients were able to listen to the English translation through their audio lines as well as type in questions for the moderator to ask in real-time. As a result, they were able to determine the touch-points with local physicians and helped the global pharmaceutical company branch out into more countries.

Company profile

Civicom Marketing Research Services

Civicom Marketing Research Services

Greenwich, Connecticut, United States of America
Telephone: (203) 413-2423
Email: inquire@CivicomMRS.com
Website: https://www.civicommrs.com
About Civicom Marketing Research Services: Facilitation of phone & web IDIs, focus groups, online forums, online communities, mobile insights, recruitment and audio/video content management.
https://www.civicommrs.com

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