Conduct IDIs and Focus Groups with Qualitative Interview Software
An in-depth understanding of market research is what we intend to accomplish. Our services are tailored to support the specific requirements of your unique project and we have designed solutions that our clients never imagined could be possible with telephone and web-enabled technology for the success of your study.
Civicom is powered by its proprietary global audio conferencing technology platform designed and maintained exclusively for serving Civicom clients and customers. We directly manage the quality of your audio experience, unlike organizations that are dependent on the limits of a third-party audio provider.
Our well-trained technicians can manage everything in your IDIs and focus groups from tech checks, updating a webcam tracker so that you always know what is going on, making sure that all your participants are ready for the discussion, and solving any technical problems that may arise in-between sessions.
Our team is experienced in connecting parties in virtually every country. Your project can be based in the U.S., EU, UK, Canada, Australia, Africa, Asia, Latin America, or the Middle East.
Target audiences or markets: Qualitative Research Professionals, Independent market researchers
Self-Directed and Webcam IDIs,Focus Group Discussions,Multi-Language Capabilities,Stimuli Assistance,Website Usability,Audio Masking and Video Blurring,Client Chat Capability,Active Talker,Transcriptions
Key feature description:
Through CyberFacility’s proprietary audio technology and multiple tools, you can facilitate self-directed IDIs or Dyads as well as webcam IDIs.
Focus group discussions let you build rapport with respondents as well as establish camaraderie between them. By utilizing it, your respondents are able to provide more detailed insights.
We provide local toll-free numbers so observers can join easily without expensive international calling fees. We also provide screener and discussion guide translation, simultaneous translation and transcripts in most languages.
Make the most out of your web-enabled IDIs and focus groups when conducting ideation studies by including multiple pieces of stimuli. Provide us with your stimuli and our team can present it according to your preference in real time.
Directly observe each respondent's screen as they’re browsing using a screen-share function. In addition, you will receive a streaming media file of the interview afterward.
Keep your participants’ voice confidential by using our Audio Masking service along with our Face Blurring feature that edits/blurs your respondents’ image so that they are not recognizable when the video is played back.
We can readily provide you with a web room to be used for behind-the-scenes client chat during your phone-only studies, to simplify this communication process throughout each interview in your study.
Prevent misunderstandings from happening in audio IDIs and FGs by viewing the Active Talker screen. By doing so, you are able to see by name who is speaking at all times during the interview and avoid participants from overlapping with one another.
You can rely on our team of expert transcriptionists who offer transcriptions at an affordable rate without sacrificing its accuracy and quality. Requesting a transcript is also just a few clicks away.
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