Data Collection

Qualitative Research

Quantitative Research

The Australian independent field and data analysis company for your market research sub contracting needs. Specialists in:• Healthcare research, Consumer and B2B • Online studies • Panel and Database management • Face to Face Interviewing • Qualitative and Quantitative Research • CATI • Data analysis • Data Processing • Recruitment • Sensory Research

Panel / Panel management

Intercept sampling

Qualitative recruitment 

BI & Data Visualization

Synthetic Data & Participants

Survey Analysis 

Advanced Analytics

Ekas Marketing Research Services

Data Collection Field Services

Market Research with Doctors & Physicians

Healthcare & Medical  [market sector expertise]

Sensory Research

Full Service Market Research

Full Service Quantitative Market Research

Full Service Qualitative Market Research

Qualitative Services - Moderators

Qualitative Market Research Services

Data Analysis

Market Research with Dentists

Market Research with Nurses & Nurse Practitioners

Market Research with Pharmacists

OTC Medicines  [market sector expertise]

Prescription Medicines  [market sector expertise]

Taste Test Facilities

Sampling Services

Recruiting for Market Research

Survey Programming Services

Focus Group Facilities

Recruiting for Focus Groups

Multi-Country Studies

Pre-Recruiting for Data Collection

Mystery Shopping

Online Research Panels

Online Proprietary Research Panels

Recruiting for Social Media Research

Online Focus Groups

Online In-Depth & One-on-One Interviews

Online Focus Group Hosting Services

Recruiting for Online Focus Groups & Interviews

As competition intensified in the growing Whole-Body Deodorant (WBD) segment, Lume and its parent company Mammoth Brands were challenged to step forward with strategic category insights to fuel long-term growth. Lume needed to:<ol><li data-list="bullet">Expand the overall APDO (Antiperspirant + Deodorant) category</li><li data-list="bullet">Accelerate Whole-Body adoption</li><li data-list="bullet">Improve shelf planograms and in-store messaging</li><li data-list="bullet">Influence Walmart and Target merchandising strategies</li><li data-list="bullet">Strengthen its leadership position with retailers</li></ol>

B2C Customer Journey Mapping: Lume Identifies Multimillion-Dollar Revenue Leakage Recovery Opportunities and Growth Blueprint from Customer Journey Mapping

Pain point: Dairy Farmers of Wisconsin urgently needed to stop opportunity “leakage” across the shopping journey — lost prospects were slipping out of the funnel and not converting into verifiable leads. As a consumer-packaged goods brand recovering from COVID-driven shifts in shopper behavior, they faced an unfamiliar, fragmented purchase path and needed granular, journey-driven insights to act quickly. Identifying that leakage historically drove 30%–90% increases in revenue opportunity, the stakes were clear: without pinpointing where and why buyers dropped off, marketing, merchandising and retailer communications would continue to underperform. The trigger: post-COVID changes in how and where buyers make decisions prompted Consumer Insights Director Kimberly Koh to commission a focused study with Gold Research to map decision points and influences — including industry tactics (included MRS) — that could be turned into measurable actions. Core question to resolve: How can Dairy Farmers of Wisconsin identify exact touch-points where buyers abandon the journey, quantify the impact, and convert those gaps into verifiable leads?

Path-to-Purchase Research: Shopper Journey and Retailer Insights for Dairy Farmers of Wisconsin

Patients were delaying getting hearing aids — a small delay with huge consequences for quality of life, work, family and mental health. WS Audiology, a global hearing-health company, observed this urgent problem and tasked Yogesh Chavda, Head of US Market Insights, to find out why. The trigger for the research was a clear, practical question: what in the patient journey causes people to put off hearing help, and how can those delays be reduced? Empathizing with patients facing stigma, uncertainty and real-life impacts, WS Audiology engaged Gold Research to map the experience end-to-end and to surface actionable barriers. The work focused on two concrete deliverables:<ol><li data-list="ordered">Uncover the distinct journey stages patients follow from first signs of hearing loss to seeking help, and</li><li data-list="ordered">Identify the pain points at each stage that cause delays.</li></ol> The core challenge: identify the specific touchpoints and frictions in the patient journey that, if addressed, could materially shorten time to care for millions.

Quirks Award Finalist: Patient Journey Mapping and Research for WS Audiology

Immediate pain: Freudenberg Household Products (FHP) and their leading brand, O-Cedar, lacked an actionable map of the shopper "path to purchase" for mops &amp; brooms, preventing them from confidently leading customers and optimizing their go-to-market strategy. FHP and O-Cedar needed a clear, evidence-based understanding of the shopping journey to guide product and market strategy decisions. Under pressure to strengthen retailer relationships and win at shelf, they wanted to identify the exact decision points, inflection points, and purchase drivers that shape consumer choice in the brooms and mops category. This situation demanded focused market research (MRS) to reveal where shoppers decide, what influences their choices, and how the end-to-end journey could be optimized. The core question we set out to answer: how can FHP and O-Cedar map the shopper path-to-purchase for brooms and mops and translate those insights into a go-to-market vision that secures customer leadership and drives better product and merchandising decisions?

Path-to-Purchase Research: Helping FHP Obtain a Market Leadership Position by Understanding its Customers

Immediate pain:The National Association of Electrical Distributors (NAED) members had no published baseline for the product data journey—from manufacturer to customer—resulting in inconsistent practices that were harming efficiency and profitability. Erika TenEyck, Director of Business Intelligence Programs &amp; Insights, leading this initiative at NAED, needed to make a complex problem relatable and solvable: companies vary widely by type, size and maturity in how they develop, integrate, maintain and sunset product data, and many struggle to see where systems should sit in that flow. In short, members lacked a clear data journey map and reliable KPIs to prioritize fixes. Partnering with Gold Research was triggered by this urgent need to establish an industry benchmark. The stakes were tangible: without a formal baseline, NAED could not reliably identify low-hanging fruit, recommend process changes, or quantify opportunities to boost member profitability and operational efficiency. Core question: How can NAED define and publish a clear, actionable product data baseline that reveals immediate improvement opportunities and informs longer-term strategies for product data management?

Quirks Award Winner: B2B Customer Journey Mapping - How NAED Uncovered $2 - $4 Billion Annually For Its Members

Urgent pain point: Albuquerque International Sunport (ABQ) could not reliably capture fresh, real-time passenger feedback across multiple airport touchpoints—concessions, airport parking, and third-party transportation (especially Uber/Lyft)—creating a risk that any operational changes would miss what matters most to travelers. As the state’s primary commercial airport, ABQ needed a clear, timely picture of customer needs before implementing improvements and therefore engaged Gold Research. The core question: how can ABQ collect accurate, in-the-moment insights at varied flight times, concourses, concession areas, parking zones, and pick-up/drop-off locations so decisions to optimize concessions, parking, and third-party transportation are driven by real passenger experience—not assumptions?

Customer Journey Mapping and Research for Albuquerque International Sunport

Immediate pain point: The client lacked a repeatable, customer-driven way to map journeys—putting its commercial expansion at risk of developing offers that don’t meet customer needs. We understand the pressure: a large manufacturing and construction company was accelerating its commercial business expansion and needed clear, actionable customer insights. The trigger for this research was leadership’s request for a worked example—an evidence-backed customer experience map and a repeatable approach that could be extended to other vocations and market segments to fuel strategic growth. The work required credible market research and a practical method the organization could deploy broadly. In short: How do you research and map customer experiences so the findings directly shape new offer development and create a scalable, repeatable customer-journey framework the whole organization can adopt?

B2B Customer Journey Mapping for Manufacturing & Construction Company

Urgent pain: NortonLifeLock is a leader in the identity theft protection space. Its customers were encountering friction and negative emotions during onboarding — risking activation, satisfaction, and long‑term value. NortonLifeLock wanted to improve the experience customers had after purchase. The team needed to understand the end‑to‑end onboarding and customer journey from purchase to “steady state,” surface the key “moments that matter,” and pinpoint where friction and confusion occur. We empathized with product, CX, and marketing teams under pressure to represent a new brand while retaining and activating customers. The immediate trigger for research was the corporate evolution/rebrand and a strategic need to redesign onboarding so it supported both customers and the business. Core challenge: How can NortonLifeLock map the purchase‑to‑steady‑state customer journey, identify and resolve moments that matter and friction points, reduce negative customer emotions, and establish ways to measure and manage the onboarding experience?

Helping NortonLifeLock Understand its Online Customer Journeys

Urgent issue: Friction across digital and in‑restaurant touchpoints was preventing an international restaurant chain from deepening customer relationships and realising growth from digital initiatives. Under pressure to extend its leadership with customers, the client commissioned research to map customer journeys and answer a single, urgent question: where should they focus to improve experience and business outcomes?<ol><li data-list="ordered">Which specific moments that matter exist across the customer journey, and which matter most?</li><li data-list="ordered">Where do these moments occur—digital versus in‑restaurant—and what motivates or blocks digital use?</li><li data-list="ordered">Where are the friction points in the journey and how can they be resolved, addressed or minimised?</li><li data-list="ordered">Who in the industry is doing this well that the client could learn from?</li><li data-list="ordered">What is the business impact of delivering a friction‑free, digitally‑enabled journey and what untapped '10X' opportunities exist from small, targeted changes?</li></ol> In short: how can the chain identify, prioritise and remove friction across customer journeys to unlock measurable business impact?

Customer Journey Research and Mapping for a National Restaurant Chain

Urgent pain point: Carl Sweat, Hooter's new CMO, needed fresh, in‑the‑moment customer feedback from multiple markets over a single weekend so he could present board‑ready insights without relying on stale online surveys. Hooters was preparing to validate a new fast casual restaurant concept, Hoot’s Righteous Wings (HRW). As an industry veteran, Carl knew conventional online surveys wouldn’t capture the real‑time reactions he needed — impressions, specific likes and dislikes, visit frequency, and direct comparisons with competitors on key dimensions. The stakes were high: HRW required rapid, reliable in‑market intelligence to decide next steps for HRW and to support an imminent board presentation. The exact trigger for the research was the soft launch of HRW and the need to evaluate customer response across multiple nationwide markets in a very compressed timeframe. How could Carl rapidly collect authentic, in‑the‑moment customer feedback across several markets using in‑market MRS so the team could make evidence‑based decisions and deliver confidence to the board?

Testing New Concepts for Hooters

Immediate pain: Netspend needed to overhaul prepaid card packaging and messaging — but traditional packaging tests weren't revealing why consumers select one card over another. As a leading U.S. provider of prepaid card solutions, Netspend's Head of Research and Insights, Mr. Chris Ogilvie, faced an urgent, familiar problem: packaging and messaging decisions can make or break selection, yet standard approaches miss the deeper motivations. Mr. Ogilvie believed that instead of running only conventional packaging tests, the team had to understand real shopping journeys and how attitudes and values drive choice. To get actionable answers, Netspend hired Gold Research, a national customer journey mapping and research firm, to conduct market research and customer journey mapping that would uncover the true drivers of selection decisions. Central question: How can Netspend redesign packaging and messaging to reflect the attitudes and values that actually drive card selection in real shopping journeys — not just pass traditional packaging tests?

Marketing, Packaging, and Messaging Research for Netspend

Our clients are research leaders in large enterprises who are very successful like you, but sometimes face challenges such as:**Gaps in customer understanding**Poor customer experiences**Ineffective marketing**Slowing sales**Lagging innovationIf this connects with you, then reach out at 800-549-7170 or email nitin@goldresearchinc.com as we may be able to help you!We offer:1) Gold Customer Journey Mapping™ (B2B and B2C) - Customized journey maps that display your customers’ entire paths-to-purchase so you can make actionable decisions to impact buyers positively.2) Gold Marketing and Package Testing™ - Capture genuine customer behaviors and "real-time" reactions to your marketing and packaging online as well as in-person. Make business decisions based on what customers actually do and, when paired with biometrics, how they truly feel.3) Gold Intercepts™ - “In-The-Moment” insights and heat maps of shopper flow. Our 100,000+ local surveyors can survey on-site anywhere for customer intercepts, exit interviews, audits and mystery shops.4) Gold Research-Support™ - Bogged down by mundane research tasks? Swamped with developing large volumes of research reports? Outsource that to us so you can relax and focus on more critical tasks.Our client list includes some of the largest companies like Google, Amazon, Wal-Mart, Kroger, ConAgra, Michelin, Panera, and Abbott, just to name a few.

Ekas Marketing Research Services vs GOLD RESEARCH INC

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