Irina Ene

Customer Insights Marketing Manager

WEX Inc

Irina is a Customer Insights Manager and strategic advisor with a passion for understanding the human mind and the forces that shape decision-making. Holding a Master's degree in Consumer Behavior, she brings six years of experience helping organizations embed the voice of the customer into strategy, operations, and growth. Irina has led NPS transformation programs across EMEA and APAC, unified customer satisfaction reporting across regions, and established customer advisory boards and customer-centricity forums that strengthen the connection between customer feedback and business action. By combining behavioral science with practical business insight, she helps organizations build trust, deepen customer understanding, and make better decisions.