Michiel Van Boxelaere

Business Insight Manager

Brussels Airport

Michiel Van Boxelaere is Business Insights Manager at Brussels Airport Company, working at the intersection of passenger experience, analytics, and decision intelligence. He specializes in scaling customer feedback beyond traditional surveys by integrating operational, behavioral, and qualitative insight streams into actionable CX strategy. Previously, he led global omnichannel engagement and CX research innovation at Trilations, a management consultancy agency specialized in Pharma & MedTech, where he managed multidisciplinary insight teams and helped develop new research methodologies deployed across international markets. Michiel is particularly interested in how organizations move from measuring satisfaction to activating insights that improve real-world experiences.