Caplena: Discovering Insights in Customer Data with AI Agents

Understanding customers at scale requires more than charts and dashboards. In this tech showcase, we introduce Caplena’s Insight Agent — an AI analyst designed to actively discover insights in customer and brand data.

See how the Insight Agent explores feedback from trackers, ad-hoc studies, and ongoing research to uncover emerging themes, experience drivers, and sentiment patterns in real time. Instead of manually coding or building queries, simply ask questions and watch the agent surface the answers — from journey friction and product signals to brand perception and segment-level performance.

Designed for CX, brand, and research teams as well as agencies, Caplena accelerates insight discovery, supports hypothesis testing, and scales analysis across projects and clients. Interactive exploration, transparent source links, and executive-ready visualizations ensure every finding is explainable, shareable, and ready to drive decisions.

Join this session to see how AI agents are redefining how insights are discovered — and how customer data becomes strategic intelligence.