Caplena logo

Caplena

We're the AI feedback analysis platform that's transforming how brands and market research agencies discover insights.

Data & Analytics

Software & Technology

Why choose Us

Open Ends analysis

Multi-lingual by design

Seamless & secure data import

AI you can control and trust

Shareable Dashboards

What is Caplena?

Meet Caplena, the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses.

Combining text data with quantitative variables, we empower you to turn overwhelming waves of feedback, reviews and NPS survey data into actionable opportunities.

Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to turn Customer and Employee feedback into precise insights, fast.

So, what sets us apart from other AI tools? It's all about giving you ultimate flexibility and transparency. We integrate with platforms like Qualtrics, Brandwatch, Trustpilot or Google Maps or let you upload your own data so you can easily analyze your data or run competitive benchmarking. We ensure reliable topic modeling and assignment across 100 languages, using advanced AI algorithms that you can fine-tune, score and trust. We reveal topic-level sentiment, trends and correlations. You can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout your organization to drive change.

Headquartered in Switzerland, our international team of data and UX enthusiasts aims to create a platform that revolutionizes feedback utilization and empowers you to drive change.

Research Software and Platform Details

Solution deployment

Cloud, SaaS, Web-Based

Managed service

Pricing details

Annual subscription

Support

Knowledge base

Live chat

Email / Help desk

Training

Custom

Documentation

Live online

On demand

Videos

Services and Expertise

Explore market research solutions, industries, markets, and business issues covered by Caplena

Market Research FAQs with Expert Insights

Greenbook experts provide answers to a wide range of questions, both common and uncommon, about market research and analytics that connect to the kinds of services and expertise Caplena offers.

Prepared by Greenbook editors. Technology was used in the editorial process.

?
?
?