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Caplena
The most flexible feedback analytics platform. Powerful for experts, effortless for everyone.
Why choose Us
Open Ends analysis
Multi-lingual by design
Seamless & secure data import
AI you can control and trust
Shareable Dashboards
What is Caplena?
Caplena is the feedback intelligence layer built for insight and research teams who need precise, reliable analysis of open-ended text feedback — without the complexity of traditional platforms.
From VoC programs to ad hoc projects, Caplena offers deep analytical power, unmatched flexibility, and intuitive simplicity.
With Swiss-engineered precision, Caplena’s AI platform blends supervised and unsupervised learning with an interactive analyst-in-the-loop workflow, delivering human-level accuracy at scale. Teams can model datasets, refine themes, and explore insights independently, without support teams nor data scientists.
More than 200 global brands and agencies — including DHL, Lufthansa, and Euromonitor — rely on Caplena to analyze any feedback source, leverage agentic workflows, and drive confident, insights-led decisions.
We believe feedback should be accessible, reliable, and drive change — not a bottleneck.
Research Software and Platform Details
Solution deployment
Cloud, SaaS, Web-Based
Managed service
Pricing details
Annual subscription
Support
Knowledge base
Live chat
Email / Help desk
Training
Custom
Documentation
Live online
On demand
Videos
Caplena Services and Expertise
Explore market research solutions, industries, markets, and business issues covered by Caplena
Research Services
Webinars
2 results
Caplena: Discovering Insights in Customer Data with AI Agents
Understanding customers at scale requires more than charts and dashboards. In this tech showcase, we introduce Caplena’s Insight Agent — an AI analyst designed to actively discover insights in customer and brand data.
See how the Insight Agent explores feedback from trackers, ad-hoc studies, and ongoing research to uncover emerging themes, experience drivers, and sentiment patterns in real time. Instead of manually coding or building queries, simply ask questions and watch the agent surface the answers — from journey friction and product signals to brand perception and segment-level performance.
Designed for CX, brand, and research teams as well as agencies, Caplena accelerates insight discovery, supports hypothesis testing, and scales analysis across projects and clients. Interactive exploration, transparent source links, and executive-ready visualizations ensure every finding is explainable, shareable, and ready to drive decisions.
Join this session to see how AI agents are redefining how insights are discovered — and how customer data becomes strategic intelligence.
Caplena: Unlocking Insights: Quantifications in Conversational Interfaces
Join us for an enlightening webinar where we'll demonstrate the power of our AI-Insights interface and answer pressing questions that arise for anyone experimenting with conversational tools:
- Beyond the Interface: What unique insights can these tools deliver?
- Reliability and Reproducibility: How dependable are the results generated by LLMs?
- Qualitative Meets Quantitative: Can GPT-generated qualitative answers be integrated with quantitative analyses, or do they render them unnecessary?
Market Research FAQs with Expert Insights
Greenbook experts provide answers to a wide range of questions, both common and uncommon, about market research and analytics that connect to the kinds of services and expertise Caplena offers.
Prepared by Greenbook editors. Technology was used in the editorial process.