Customer Satisfaction Research

Market research companies able to track overall customer satisfaction with a product or service over a specific period of time. Find a firm to conduct consistent longitudinal research to evaluate customer satisfaction.

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Confirmit
Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications.

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Shapiro+Raj
Shapiro+Raj

Premier strategic market research company. We wed insights to business opportunities for our clients, using a full range of research techniques.

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Spectrem Group
Spectrem Group

Spectrem Group is known throughout the industry as the “Voice of the Investor." We have Multi-Client and Custom Primary Market Research capabilities.

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APECS®
APECS®

APECS® helps you capture timely, relevant customer feedback across your entire organization, then provides the tools you need to improve results.

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Related Articles

Mystery Shopping: Is It for You? Mystery Shopping: Is It for You?

Customer Lifecycle, LLC

Mystery shopping collects observations before, during, and/or after an interaction with a salesperson. This information helps the clients understand the messages that are being delivered to their potential customers and influence their decisions.

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Full Circle Backs Its Evolutionary Community with RelevantID Full Circle Backs Its Evolutionary Community with RelevantID

Full Circle Research Company

Full Circle Research Co. - an online market research boutique that provides a true community experience - announces that it has chosen to implement Imperium’s RelevantID, in continued efforts to protect the validity and security of its data.

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Improve Loyalty and Business Results: Link Employee Surveys to Customer Surveys Improve Loyalty and Business Results: Link Employee Surveys to Customer Surveys

Customer Lifecycle, LLC

There is compelling research outlining the benefits of identifying and correcting disconnects between customer and employee perceptions of importance and performance. Companies with a clear understanding of the views of each group and what it takes to resolve those disconnects outperform their competitors by substantial margins.

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