Customer Service Quality Needs & Measurement

Market research companies providing information on point of sale activities at specific business locations. Locate a firm that collects data to evaluate customer service quality needs and measurements. Information provided can include customer service, selling skills, pricing, signage, store appearance, and policy compliance for retailers, manufacturers, etc.

15 results are displayed in randomized alpha order, starting with "I", after featured listings.


IntelliShop helps companies improve the customer experience, driving improvement in customer satisfaction, loyalty and financial performance.

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Synergia is a full service research firm (quantitative and qualitative) specializing in the Hispanic and Multicultural consumer markets.

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Full service Market Research, Strategic Consulting and Compliance & Audit solutions firm with over 25 years experience.

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Our VOC survey technology, analytic services and consulting expertise have helped some of the world's best brands deliver better customer experiences.

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Grow is the third in a series of four papers that will discuss how to get the best business results from each stage of the customer lifecycle. This paper discusses tools and techniques that can be used to create a practical process that focuses on improving the financial results from all customer groups.

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Pricing Research - What Do Our Customers Value? Pricing Research - What Do Our Customers Value?

Paul Hague and Matthew Harrison, B2B International

Market research can aid businesses facing the challenge of pricing their goods and services by analyzing overt and hidden benefits facing customers. Conjoint analysis and SIMALTO analysis are techniques used by market researchers for assessing the value of an offering. A price tag based on objective assessment rather than judgement is the backbone of effective pricing.

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