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Dana Stanley
Greenbook’s Chief Revenue Officer
Intouch Insight
Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.
Featured in 2025 Buyer's Guide for Brand Research Solutions
Features and attributes
Asset management
Behavioral capabilities
Brand management
Brand monitoring
Collaboration & workflow
Custom tracking surveys
Image identification
Natural language queries
Omnibus brand tracking
Proprietary data
Real-time tracking & alerts
Syndicated brand panels
What is Intouch Insight?
Intouch Insight is a customer experience (CX) solutions provider that empowers multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklists, inspection software, surveys, and a CX platform.
We are a 2025 Elite Member of the Mystery Shopping Providers Association (MSPA) and have been honored as one of the MSPA Americas Shoppers' Choice Winners for 2025.
Trusted by over 300 of the most loved brands in QSR, fast casual, retail, grocery, petro-convenience, and hospitality, we help organizations exceed customer expectations, enhance brand reputation, and drive measurable results.
Chosen by Industry Leaders:
- 6 of the top 10 Petro-Convenience Chains
- 1 of top 2 Beverage Manufacturers
- 4 of the top 10 and 19 of the top 50 QSR Chains
- 1 of the top 3 Global Technology Companies
How We Fuel Your CX Success:
IntouchShop®
Objective, third-party mystery shopping programs that evaluate brand standards, service quality, compliance and operations from customers’ lens. These results are transformed into insights that ensure brand consistency across every location.
IntouchCheck®
Digital checklist and inspection software to streamline operational processes for multi-location operators. It offers real-time tracking of tasks, brand standards, and compliance. Whether you run 5 locations or 500, IntouchCheck® helps standardize processes, stay compliant, and keep teams connected.
IntouchSurvey®
An easy-to-use survey tool that helps businesses collect and analyze customer feedback in real time. With multi-channel reach, AI-powered insights, and customizable templates, it turns responses into insights that transform experiences.
IntouchCX™ Platform
Our platform aggregates feedback from surveys, mystery shopping, and audits into one interface, giving businesses a 360 view of their customer experience. It helps monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency.
Market Research Products
IntouchShop®
Objective, third-party mystery shopping that evaluates service, brand standards, and operations, turning results into insights that drive consistency.
IntouchCheck®
Digital checklist software that tracks tasks and compliance in real time, with mobile access and workflows that trigger instant follow-ups.
IntouchSurvey®
Survey tool that collects and analyzes customer feedback in real time, with multi-channel reach, AI insights, and customizable templates.
IntouchCX™ Platform
Surveys, shops, and audits in one platform give leaders a complete view to track results, detect trends, and drive smarter decisions with confidence.
Services and Expertise
Explore market research solutions, industries, markets, and business issues covered by Intouch Insight
Industries & Demographics