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Top Customer Experience Benchmark Study Providers

Leading market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

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Clarion Research

Clarion Research

Full Service

Qualitative Research

Quantitative Research

LOCATION

New York, New York, United States

Clarion Research

Full Service

Qualitative Research

Quantitative Research

Full service provider of qualitative, quantitative, & integrated marketing research & consumer insights. Delivering clear and actionable analysis.

Why choose Clarion Research

Deep Research Expertise

Senior Staff Involvment

Innovative Thinking

Accuracy & Clarity

NOT cookie cutter

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Intouch Insight

Intouch Insight

Mystery Shopping

Quantitative Research

Qualitative Research

LOCATION

Alpharetta, Georgia, United States

Intouch Insight

Mystery Shopping

Quantitative Research

Qualitative Research

Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.

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Affect Lab

Affect Lab

Software & Technology

LOCATION

Kodihalli, India

Affect Lab

Software & Technology

World's Leading Emotion AI Platform

Why choose Affect Lab

Maximize Marketing ROI

Fool-proof

Quick & Cost-efficient

Unlock Business Growth

Emotionally Optimized UX

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Forsta

Forsta

Data Collection

Quantitative Research

Software & Technology

LOCATION

London, United Kingdom

Forsta

Data Collection

Quantitative Research

Software & Technology

Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.

Why choose Forsta

Multi Source Experience

Proven Quant Research

Strong Qual Ethnography

Data Visualizations

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Related Specialties

Brand Loyalty / Satisfaction Research

Consumer Market Research

Customer Experience Benchmark Studies

Customer Loyalty Research

Customer Satisfaction Research

Service Quality Needs & Measurement Research

Omnibus Surveys

Moderating with Consumers

Market Research Consultants

Intouch Insight

Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.

Promising Outcomes

Expectations-based customer and employee experience insight to enhance mission-critical relationships, drive growth and outflank competitors.

Forsta

Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.

Highlight

Highlight's agile in-home product testing platform streamlines data collection, logistics, and analytics. >90% completion rates and <1 week to data.

User Research International

We provide research, analysis, recruitment, staffing, usability labs, and support for qualitative and quantitative studies.

Galloway Research Service

Galloway Research is the country's premier full service Insights and data collection company offering hands on customized research solutions.

Curion

At Curion, we provide world-class insights. From quantitative to qualitative product research, we apply proven industry-leading, innovative methods.

B2B International

B2B International is a leading global business-to-business market research consultancy providing customized b-to-b research and intelligence studies.

The Center For Client Retention

We craft tailor-made survey programs that provide valuable insights into customers' experiences, preferences, and expectations.

QUID

Quid's Generative AI empowers you to gain an unmatched and holistic view of the customer context.

Affect Lab

World's Leading Emotion AI Platform

Unanimous AI

AI-powered decision making utilizing the wisdom of crowds.

Caplena

We're the AI feedback analysis platform that's transforming how brands and market research agencies discover insights.

Orman Guidance, Inc.

Minneapolis-based global consumer insights firm, solving your business issues through qualitative or quantitative research.

Irwin Broh Research

Since 1971, minding your customers' mind.

Clarion Research

Full service provider of qualitative, quantitative, & integrated marketing research & consumer insights. Delivering clear and actionable analysis.

Precision Opinion, Inc.

Quality Domestic Data Collection Experts

End to End User Research

• Qualitative research, UX, Ethnography, IDIs • High Quality Recruiting • Focus Group/Mock Jury Rooms • Kitchens/CLT on site • Usability Labs

Bulbshare

Leading collaboration platform empowering brands to engage directly with customers, fostering real-time insights and authentic content creation.

SMG

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution.

Proactive Worldwide, Inc.

Proactive Worldwide is a top competitive intelligence company offering PhD-level primary research and analysis, and tools-driven secondary research.

Terac

Terac is an AI-powered research platform that conducts personalized, scalable interviews to generate actionable customer insights in hours, not weeks.

Fathom

Fathom delivers the highest quality text analytics with AI + human expertise, cutting analysis time by 75%+ for top agencies and brands.

Spikes

Learn how to excite people and win customers through our extensive database of Excitement Points®.

Borderless Access Pvt Ltd

Borderless Access is an award-winning market research company with its digital-first products and solutions for agile research.

Tru Market

Tru Market leverages Mystery Shopping and Competitive Intelligence to deliver in-market data and insights that can't be found anywhere else.

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