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Top Customer Experience Benchmark Study Providers

Leading market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

Featured Experts in Top Customer Experience Benchmark Study Providers

Galloway Research Service Caplena Affect Lab Reveal AI

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Brand Loyalty / Satisfaction Research

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Galloway Research Service

Galloway Research Service

Data Collection

Full Service

Focus Group Facility

LOCATION

San Antonio, Texas

Galloway Research Service

Data Collection

Full Service

Focus Group Facility

Galloway Research is the country's premier full service Insights and data collection company offering hands on customized research solutions.

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Caplena

Caplena

Data & Analytics

Software & Technology

LOCATION

Zürich, Switzerland

Caplena

Data & Analytics

Software & Technology

We're the AI feedback analysis platform that's transforming how brands and market research agencies discover insights.

Why choose Caplena

Open Ends analysis

Multi-lingual by design

Seamless & secure data import

AI you can control and trust

Shareable Dashboards

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Affect Lab

Affect Lab

Software & Technology

LOCATION

Kodihalli, India

Affect Lab

Software & Technology

World's Leading Emotion AI Platform

Why choose Affect Lab

Maximize Marketing ROI

Fool-proof

Quick & Cost-efficient

Unlock Business Growth

Emotionally Optimized UX

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Reveal AI

Reveal AI

Software & Technology

Qualitative Research

LOCATION

Saratoga, California

Reveal AI

Software & Technology

Qualitative Research

Conduct AI-driven, qualitative, conversational surveys at scale. Surface instant insights from unstructured qualitative data.

Why choose Reveal AI

Speed, Scale, Efficiency

Conversational Surveys

AI-driven

Qual Research at Scale

Deeper Audience Insights

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Related Specialties

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Consumer Market Research

Customer Experience Benchmark Studies

Customer Loyalty Research

Customer Satisfaction Research

Service Quality Needs & Measurement Research

Omnibus Surveys

Moderating with Consumers

Market Research Consultants

Intouch Insight

Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.

Promising Outcomes

Expectations-based customer and employee experience insight to enhance mission-critical relationships, drive growth and outflank competitors.

Forsta

Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.

Highlight

Highlight's agile in-home product testing platform streamlines data collection, logistics, and analytics. >90% completion rates and <1 week to data.

User Research International

We provide research, analysis, recruitment, staffing, usability labs, and support for qualitative and quantitative studies.

Galloway Research Service

Galloway Research is the country's premier full service Insights and data collection company offering hands on customized research solutions.

B2B International

B2B International is a leading global business-to-business market research consultancy providing customized b-to-b research and intelligence studies.

The Center For Client Retention

We craft tailor-made survey programs that provide valuable insights into customers' experiences, preferences, and expectations.

QUID

Quid's Generative AI empowers you to gain an unmatched and holistic view of the customer context.

Affect Lab

World's Leading Emotion AI Platform

Unanimous AI

AI-powered decision making utilizing the wisdom of crowds.

Caplena

We're the AI feedback analysis platform that's transforming how brands and market research agencies discover insights.

Orman Guidance, Inc.

Minneapolis-based global consumer insights firm, solving your business issues through qualitative or quantitative research.

Irwin Broh Research

Since 1971, minding your customers' mind.

Clarion Research

Full service provider of qualitative, quantitative, & integrated marketing research & consumer insights. Delivering clear and actionable analysis.

Precision Opinion, Inc.

Quality Domestic Data Collection Experts

End to End User Research

• Qualitative research, UX, Ethnography, IDIs • High Quality Recruiting • Focus Group/Mock Jury Rooms • Kitchens/CLT on site • Usability Labs

Bulbshare

Leading collaboration platform empowering brands to engage directly with customers, fostering real-time insights and authentic content creation.

SMG

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution.

Proactive Worldwide, Inc.

Proactive Worldwide is a top competitive intelligence company offering PhD-level primary research and analysis, and tools-driven secondary research.

Terac

Terac is an AI-powered research platform that conducts personalized, scalable interviews to generate actionable customer insights in hours, not weeks.

Fathom

Fathom delivers the highest quality text analytics with AI + human expertise, cutting analysis time by 75%+ for top agencies and brands.

Reveal AI

Conduct AI-driven, qualitative, conversational surveys at scale. Surface instant insights from unstructured qualitative data.

Spikes

Learn how to excite people and win customers through our extensive database of Excitement Points®.

Borderless Access Pvt Ltd

Borderless Access is an award-winning market research company with its digital-first products and solutions for agile research.

Tru Market

Tru Market leverages Mystery Shopping and Competitive Intelligence to deliver in-market data and insights that can't be found anywhere else.

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