Top Customer Experience Benchmark Study Providers

Leading market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

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Borderless Access Pvt Ltd

Borderless Access Pvt Ltd

Panels / Communities

Full Service

Data & Analytics

LOCATION

Seattle, Washington

Borderless Access Pvt Ltd

Panels / Communities

Full Service

Data & Analytics

Borderless Access is an award-winning market research company with its digital-first products and solutions for agile research.

Why choose Borderless Access Pvt Ltd

New-age research solution

Proprietary Quality Framework

Proprietary Digital Panel

Research Platform

B2B-B2C, Healthcare panel

Highlight

Highlight

Data & Analytics

Qualitative Research

Software & Technology

LOCATION

New York, New York

Highlight

Data & Analytics

Qualitative Research

Software & Technology

The definitive product intelligence platform delivering fast, meaningful insights to help brands innovate and create products people love.

Why choose Highlight

>90% Completion Rates

Expert Research Blueprints

Turnkey Logistics

High Quality Respondents

Real-Time Data Dashboards

End to End User Research

End to End User Research

Full Service

Focus Group Facility

Qualitative Research

LOCATION

Houston, Texas

End to End User Research

Full Service

Focus Group Facility

Qualitative Research

• Qualitative research, UX, Ethnography, IDIs • High Quality Recruiting • Focus Group/Mock Jury Rooms • Kitchens/CLT on site • Usability Labs

Why choose End to End User Research

Expert qual researchers

Dedicated recruiters

Usability/UX/HF Experts

Jury /Focus group rooms

Kitchens/CLT/Taste tests

Forsta

Forsta

Data Collection

Quantitative Research

Software & Technology

LOCATION

London, United Kingdom

Forsta

Data Collection

Quantitative Research

Software & Technology

Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.

Why choose Forsta

Leaders in Market Research and experience management technology

Decades of innovation from FocusVision, Confirmit, Decipher, and Dapresy—all under one roof.

8/10 Leading Market Research agencies choose Forsta

30+ years of experience partnering with the world’s leading market research agencies

Research HX is AI-powered and future-ready, continuously enhanced for speed, security, and innovation.