Top Customer Experience Benchmark Study Providers

Leading market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

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Forsta

Forsta

Data Collection

Quantitative Research

Software & Technology

LOCATION

London, United Kingdom

Forsta

Data Collection

Quantitative Research

Software & Technology

Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.

Why choose Forsta

Leaders in Market Research and experience management technology

Decades of innovation from FocusVision, Confirmit, Decipher, and Dapresy—all under one roof.

8/10 Leading Market Research agencies choose Forsta

30+ years of experience partnering with the world’s leading market research agencies

Research HX is AI-powered and future-ready, continuously enhanced for speed, security, and innovation.

B2B International

B2B International

Consulting

Full Service

International

LOCATION

Columbia, Maryland

B2B International

Consulting

Full Service

International

B2B International is a leading global business-to-business market research consultancy providing customized b-to-b research and intelligence studies.

Why choose B2B International

900+ global clients

Conducted 4,000+ studies

Researched 145+ countries

Researched every vertical

13 offices worldwide

Affect Lab

Affect Lab

Software & Technology

LOCATION

Kodihalli, India

Affect Lab

Software & Technology

World's Leading Emotion AI Platform

Why choose Affect Lab

Maximize Marketing ROI

Fool-proof

Quick & Cost-efficient

Unlock Business Growth

Emotionally Optimized UX

End to End User Research

End to End User Research

Full Service

Focus Group Facility

Qualitative Research

LOCATION

Houston, Texas

End to End User Research

Full Service

Focus Group Facility

Qualitative Research

• Qualitative research, UX, Ethnography, IDIs • High Quality Recruiting • Focus Group/Mock Jury Rooms • Kitchens/CLT on site • Usability Labs

Why choose End to End User Research

Expert qual researchers

Dedicated recruiters

Usability/UX/HF Experts

Jury /Focus group rooms

Kitchens/CLT/Taste tests

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