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Customer Satisfaction Benchmark Studies

Market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

17 results are displayed in randomized alpha order, starting with "P", after featured listings.

Confirmit
Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications.

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Infotools
Infotools

Infotools is a software and services provider, with particular expertise in processing, analyzing, visualizing and sharing market research data.

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mo'web
mo'web

German full service market research. Worldwide through proprietary online panels. B2C &B2B.

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RTi Research
RTi Research

Full service Top 50 MR agency with 30+ yr proven track record of combining the best of boutique thinking & service w/ large multinational capabilities

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APECS®
APECS®

APECS® helps you capture timely, relevant customer feedback across your entire organization, then provides the tools you need to improve results.

Learn more about APECS®

Related Articles

What is Customer Journey Mapping? What is Customer Journey Mapping?

InterQ

Customer journey mapping (also known as simply journey mapping or path to purchase studies), is actually an incredibly powerful tool. It’s certainly not new, though it has been given new wings, thanks to some clever branding around the name.

Read more »
Stage 3: Seven Steps to Grow Your Customer Base Stage 3: Seven Steps to Grow Your Customer Base

Customer Lifecycle, LLC

Grow is the third in a series of four papers that will discuss how to get the best business results from each stage of the customer lifecycle. This paper discusses tools and techniques that can be used to create a practical process that focuses on improving the financial results from all customer groups.

Read more »

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