Top Customer Experience Benchmark Study Providers

Leading market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

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Forsta

Forsta

Data Collection

Quantitative Research

Software & Technology

LOCATION

London, United Kingdom

Forsta

Data Collection

Quantitative Research

Software & Technology

Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.

Why choose Forsta

Leaders in Market Research and experience management technology

Decades of innovation from FocusVision, Confirmit, Decipher, and Dapresy—all under one roof.

8/10 Leading Market Research agencies choose Forsta

30+ years of experience partnering with the world’s leading market research agencies

Research HX is AI-powered and future-ready, continuously enhanced for speed, security, and innovation.

Reveal AI

Reveal AI

Software & Technology

Qualitative Research

LOCATION

Saratoga, California

Reveal AI

Software & Technology

Qualitative Research

Conduct AI-driven, qualitative, conversational surveys at scale. Surface instant insights from unstructured qualitative data.

Why choose Reveal AI

Speed, Scale, Efficiency

Conversational Surveys

AI-driven

Qual Research at Scale

Deeper Audience Insights

Bulbshare

Bulbshare

Software & Technology

LOCATION

London, United Kingdom

Bulbshare

Software & Technology

Leading collaboration platform empowering brands to engage directly with customers, fostering real-time insights and authentic content creation.

Why choose Bulbshare

Real-time Insights

Customer-Centric

Bespoke Communities

Global Insights Communities

Customer Communities

SMG

SMG

Software & Technology

Consulting

Data & Analytics

LOCATION

Kansas City, Missouri

SMG

Software & Technology

Consulting

Data & Analytics

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution.

Why choose SMG

XM Platform & Service

Increase ROI

Actionable Insights

Retain Customers and Employees