Top Customer Experience Benchmark Study Providers

Leading market research vendors specializing in customer benchmark (baseline) studies. Find a firm to establish a customer satisfaction benchmark against which all other research may be compared.

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Reveal AI

Reveal AI

Software & Technology

Qualitative Research

LOCATION

Saratoga, California

Reveal AI

Software & Technology

Qualitative Research

Conduct AI-driven, qualitative, conversational surveys at scale. Surface instant insights from unstructured qualitative data.

Why choose Reveal AI

Speed, Scale, Efficiency

Conversational Surveys

AI-driven

Qual Research at Scale

Deeper Audience Insights

Terac

Terac

Full Service

Panels / Communities

Qualitative Research

LOCATION

San Francisco, California

Terac

Full Service

Panels / Communities

Qualitative Research

Terac is an AI-powered research platform that conducts personalized, scalable interviews to generate actionable customer insights in hours, not weeks.
Intouch Insight

Intouch Insight

Mystery Shopping

Quantitative Research

Qualitative Research

LOCATION

Alpharetta, Georgia

Intouch Insight

Mystery Shopping

Quantitative Research

Qualitative Research

Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.
SMG

SMG

Software & Technology

Consulting

Data & Analytics

LOCATION

Kansas City, Missouri

SMG

Software & Technology

Consulting

Data & Analytics

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution.

Why choose SMG

XM Platform & Service

Increase ROI

Actionable Insights

Retain Customers and Employees