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Dana Stanley
Greenbook’s Chief Revenue Officer
SMG vs Fathom
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Company details
Description
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Fathom is a text analytics platform for researchers who require the highest quality insights from open-ended data.
Trusted by top agencies and leading brands, Fathom reduces analysis and reporting time by over 75%, while uncovering deeper insights from customer feedback and survey responses
Type of company
Software & Technology
Consulting
Data & Analytics
Data & Analytics
Software & Technology
Quantitative Research
Top benefits
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Highest quality coding
Nuance, detail & accuracy
Save time & money
Always human-in-the-loop
Intuitive & powerful analytics
Location
Kansas City, Missouri, United States
Bainbridge Island, Washington, United States
Market Research Specialties
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management
Customer Experience Research
Survey Reporting and Analysis
Text Analytics
Open-End & Verbatim Response Coding
Customer Experience Benchmark Studies
Features and attributes
Images
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