The Center For Client Retention

For over 35 years, The Center For Client Retention (TCFCR) has helped companies like Colgate, Johnson & Johnson, and Pfizer uncover the client insights they needed to significantly increase retention.

Through our Strategic Client Retention Protocol, we help our customers discover new opportunities to boost revenue, maximize profits, and enhance their customers' experiences. The protocol is specifically designed to measure your customers' satisfaction after they engage with your customer service department. We gather information on the agent's helpfulness, friendliness, professionalism, and overall effectiveness.

Once all the information is gathered, our analysts perform an in-depth analysis for you. We create a strategic roadmap for growth, highlighting your company's strengths and revealing areas for improvement. Our program enables you to immediately address customer service issues as they emerge.

Thirty-seven Fortune 1000 companies trust us to give them the insights they need to deliver a world-class customer experience. Our team will help you forge lasting bonds with your customers and ensure you're delivering the best customer experience possible.