Customer Experience Research

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Infosurv
Infosurv

Infosurv is your virtual research department. We help clients better understand their employees, customers, and potential customers.

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SOM
SOM

With its full range of MR services, including an innovative CX solution and a unique biometric technology, SOM helps you to grow your business.

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The Path to Excellence: Closing the Gaps to Achieve Success (with Comments on the Net Promoter Score)

Rockbridge Associates

Is NPS enough? Learn why Rockbridge Associates utilizes the Path to Excellence model instead to produce more stable and actionable metrics that help clients monitor and improve the customer experience.

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