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Customer Experience Research

26 results are displayed in randomized alpha order, starting with "A", after featured listings.



View all case studies by Bottom Line Market Research & Consulting
Brandgarten
Brandgarten

W uncover deep human insights and build powerful brand strategies around them for some of the world's most iconic global brands.

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Brandtrust
Brandtrust

Brandtrust is a research and strategy firm that utilizes applied social and behavioral sciences to solve complex business challenges.

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Gongos, Inc.
Gongos, Inc.

Gongos is shaping the future with a new trifecta for organizations—changing the conservation from market research to decision intelligence.

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Plotto
Plotto

Get the full picture with Plotto, the video research platform with advanced analysis and storytelling tools.

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Related Articles

The Path to Excellence: Closing the Gaps to Achieve Success (with Comments on the Net Promoter Score)

Rockbridge Associates

Is NPS enough? Learn why Rockbridge Associates utilizes the Path to Excellence model instead to produce more stable and actionable metrics that help clients monitor and improve the customer experience.

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