CCMC helps companies translate their insights and good intentions into actionable results for improved customer happiness and loyalty, all with ROI.

About

About
Customer Care Measurement & Consulting, LLC (CCMC) is a marketplace leader in measuring and managing the customer experience through proprietary analytical and modeling tools designed to ensure actionable results and a better ROI on your customer experience investments. Tailored to meet company-specific objectives, our customer satisfaction and loyalty surveys monitor the overall customer experience, specific “moments of truth" transactions or customer interactions with your contact center and other touch points. Bottom line - CCMC helps companies translate their insights and good intentions into actionable results for improved customer happiness and loyalty, and in the process, we provide you with a hands-on customer experience designed to guarantee your satisfaction with us.

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Contact Details

Email : Send an email

Telephone : 703-823-9530

Key Personnel
David Beinhacker
Chief Research Officer & Partner
Scott Broetzmann
President & Chief Executive Officer
John Goodman
Vice Chairman
703-823-9540
International Capabilities
Social Media
Services

Market Research Specialties

Research Solutions

Customer Satisfaction / VOC / CX
Case Studies

Case Studies

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