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Intouch Insight

Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.

Mystery Shopping

Quantitative Research

Qualitative Research

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IntouchCX™ Platform

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The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the retu...

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Key features:

Feature 1

Cross-program data integration for holistic performance analysis

Feature 2

Real-time dashboards with customizable reporting by region, location, or channel

Feature 3

Predictive analytics to identify key drivers of satisfaction and forecast outcomes

Feature 4

Case management tools to assign, track, and resolve issues quickly

Feature 5

Automated workflows and alerts to streamline execution and reduce costs

Feature 6

Enterprise-grade integrations with Salesforce, Slack, APIs, and more

Feature 7

Scalable architecture with role-based access and performance rollups

INFO

4555 Mansell Road, Suite 300

Alpharetta, GA,
United States

30022

Metro: Atlanta (GA)

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Ottawa, Canada

1-800-263-2980

400 March Road, Ottawa, Canada, K2K 3H4

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MSPA (North America)

Sarah Beckett

Vice President Sales and Marketing

1-800-263-2980