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Mystery Shopping

Market research companies that observe customer service and sales staff behavior and techniques in a service or retail location. Locate a firm that sends unidentified researchers to pose as shoppers and evaluate employee performance, customer service quality, etc.

74 results are displayed in randomized alpha order, starting with "V", after featured listings.




IntelliShop
IntelliShop

IntelliShop helps companies improve the customer experience, driving improvement in customer satisfaction, loyalty and financial performance.

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Zursh
Zursh

Zursh is a platform for quality B2B research. Here is h 1-Name your budget 2- Select your best researcher 3- Pay when you receive quality research

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ALMARES
ALMARES

Areas of specialization: product testing, POS qualitative research, studios for qualitative and for product tests, coordination of studies in CEE

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BDRC Group
BDRC Group

BDRC Group is a collection of award-winning full service and fieldwork agencies based in the USA, the UK, China, Singapore, Australia and Indonesia.

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Related Articles

Mystery Shopping: How to Avoid A Catastrophe

David Lithwick

Is your Mystery Shopping program keeping you up at night? We’re not talking about fixable mistakes or miscalculations, but a real foul up in your study that cannot be undone. To get that 8 hours sleep and wake up refreshed 10 guidelines (e.g. setting sample size, screening shopper profiles, ensuring accuracy, planning for contingency shops), based on 30 years of mystery shopping are outlined.

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Mystery Shop Deliverables & Value for Dollars Spent

David Lithwick

No doubt, your stakeholders will be looking for hard numbers from your mystery shop study to roll into their business plan. A key deliverable, from your shop findings will be to quantify how revenues are being impacted by your reps’ sales delivery (or lack thereof).

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Customer Onboarding: 10 Best Practices

David Lithwick

Successful onboarding translates into customers internalizing your value proposition, bringing you more of their business and becoming loyal, long term fans. Ensuring new customers have a memorable and seamless entry into your organization is essential.

Read more »

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