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Mystery Shopping

Market research companies that observe customer service and sales staff behavior and techniques in a service or retail location. Locate a firm that sends unidentified researchers to pose as shoppers and evaluate employee performance, customer service quality, etc.

65 results are displayed in randomized alpha order, starting with "B", after featured listings.



IntelliShop
IntelliShop

IntelliShop helps companies improve the customer experience, driving improvement in customer satisfaction, loyalty and financial performance.

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BDRC Group

BDRC is a global research consultancy providing strategic insight to household names in hospitality, finance, media and travel.

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Civicom
Civicom

Virtual IDIs, focus groups, online forums, private online communities, and mobile telephone and video research technologies to marketing researchers

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EFG Worldwide
EFG Worldwide

USA Full-service one-stop shop for Global quantitative and qualitative fieldwork insights. Top 25 Global Research Firm, large in-house capabilities.

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Related Articles

Mystery Shopping: How to Avoid A Catastrophe

David Lithwick

Is your Mystery Shopping program keeping you up at night? We’re not talking about fixable mistakes or miscalculations, but a real foul up in your study that cannot be undone. To get that 8 hours sleep and wake up refreshed 10 guidelines (e.g. setting sample size, screening shopper profiles, ensuring accuracy, planning for contingency shops), based on 30 years of mystery shopping are outlined.

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Mystery Shop Deliverables & Value for Dollars Spent

David Lithwick

No doubt, your stakeholders will be looking for hard numbers from your mystery shop study to roll into their business plan. A key deliverable, from your shop findings will be to quantify how revenues are being impacted by your reps’ sales delivery (or lack thereof).

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Customer Onboarding: 10 Best Practices

David Lithwick

Successful onboarding translates into customers internalizing your value proposition, bringing you more of their business and becoming loyal, long term fans. Ensuring new customers have a memorable and seamless entry into your organization is essential.

Read more »

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