By improving the customer experience, growing market share, and increasing ROI, Shoppers' View has been helping businesses define and achieve their best for over 20 years. We are one of the top customer experience and mystery shopping providers in the country, providing a variety of services that put our clients on the map and keep them at the top. Our entire staff of managers, schedulers, and evaluators works out of our headquarters full-time. We have a training coordinator who creates procedures and processes to make sure your project is handled quickly and exactly the same way every time. These onsite resources combined with our robust reporting system, allow us to ramp up large projects quickly and not miss a thing! We also are proud to provide our own proprietary hidden-video mystery shopping department with video shoppers located all over North America. Let's talk soon!
At Shoppers’ View, we’re often asked about our clients. Who have we worked with, and how have we made an impact? One of the many stories we can tell is of our partnership with Instant Cash Advance Corporation, a company that has maximized our Shoppers’ View University platform.
MEET INSTANT CASH
Instant Cash Advance Corporation prides itself on being Michigan’s premier provider of cash advances and payday loans, serving their customers with the resources they need to gain short-term financial assistance without a long term obligation.
A TALL TASK
Instant Cash is a leader in its region...and for good reason. Besides superb customer service, the corporation is meticulous about complying to federal standards and industry best practices.
When it comes to compliance, Instant Cash has always been known to strive for excellence. But in a field of changing regulations, how would the company train (and re-train) employees?
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops extensive training for hosting and serving that is implemented around the country. Thanks to your efforts, staff will now train with a sample script and procedural guidebook to keep brand consistency and industry best practices. It’s been a year-long reorganization, and you’re proud of the work you’ve done to release these new materials. Time for some vacation...right?
Unfortunately, despite your best efforts and most thorough documentation, your work could be inconsequential. At worst, the strategy could miss the mark. More commonly, it’s right on track, but the training might not “stick,” or locations may not embrace the new standards. Herein lies the problem with many corporate programs: a lack of measurement or accountability.