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By improving the customer experience, growing market share, and increasing ROI, Shoppers' View has been helping businesses define and achieve their best for over 20 years. We are one of the top customer experience and mystery shopping providers in the country, providing a variety of services that put our clients on the map and keep them at the top. Our entire staff of managers, schedulers, and evaluators works out of our headquarters full-time. We have a training coordinator who creates procedures and processes to make sure your project is handled quickly and exactly the same way every time. These onsite resources combined with our robust reporting system, allow us to ramp up large projects quickly and not miss a thing! We also are proud to provide our own proprietary hidden-video mystery shopping department with video shoppers located all over North America. Let's talk soon!
5716 West River Drive NE
Belmont, Michigan, 49306
United States of America
At Shoppers’ View, we’re often asked about our clients. Who have we worked with, and how have we made an impact? One of the many stories we can tell is of our partnership with Instant C...Read this Case Study
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops e...
If you're in the banking or credit union industry,nbsp;you know you're in a businessnbsp;that is rapidly investing in technologynbsp;and strategic recruitment techniques. In the midst of keeping up with technology and outreach, thenbsp;best way to boost your brand may be a bit more old-fRead more »
Shoppers' View recently worked with the YMCA of Greater Grand Rapids to create and implement a mystery shopping program focused on new member experiences. Welcoming new members is a crucial focus area for a wellness community like the YMCA. This case study offers a behind-the-scenes lookRead more »
26 to 1. It's a ratio you'll want to pay attention to.According to the White House Office of Consumer Affairs, 26 customers will stay silent about their concerns while just one complains. That means you're likely losing customers who never reach out to you for a conversation. Instead theRead more »