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Shoppers' View

Company Description

By improving the customer experience, growing market share, and increasing ROI, Shoppers' View has been helping businesses define and achieve their best for over 20 years. We are one of the top customer experience and mystery shopping providers in the country, providing a variety of services that put our clients on the map and keep them at the top. Our entire staff of managers, schedulers, and evaluators works out of our headquarters full-time. We have a training coordinator who creates procedures and processes to make sure your project is handled quickly and exactly the same way every time. These onsite resources combined with our robust reporting system, allow us to ramp up large projects quickly and not miss a thing! We also are proud to provide our own proprietary hidden-video mystery shopping department with video shoppers located all over North America. Let's talk soon!

Affiliations:
  • BBB, MSPA
Company type:
  • Data Collection / Field Services
  • Mystery Shopping Services
  • Qualitative Research Services
Telephone:
(800) 264-5677
(616) 447-0097
Address:
5716 West River Drive NE
Belmont, Michigan, 49306
United States of America
Region:
Michigan
Countries where research is conducted:
United States of America, Canada
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CASE STUDIES (2)

Success Story: Instant Cash Advance

At Shoppers’ View, we’re often asked about our clients. Who have we worked with, and how have we made an impact? One of the many stories we can tell is of our partnership with Instant C...

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Restaurant Video Shopping

The scenario
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops e...

Read this Case Study

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From the blog: Shoppers' View Blog

Optimize Your Mystery Shopping: The Ultimate List

We're confident that customer experience strategy (aka mystery shopping) gets results. But we're not a "set it and forget it" industry. The dedicated team at Shoppers' View is ready to hone your strategy for optimal results. If you are currentlynbsp;employing mystery shopping, here's a c

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Mystery Shopping + Corporate Culture

What makes a mystery shopping campaign "sticky"—bringing tangible results to your company through methods that havenbsp;staying power? It's simple, but it's also easy to miss. Your mystery shoppingnbsp;program has to be a great fit with your corporation: your culture, your people, your v

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Online training for your company

In the last blog post we discussed our reporting capabilitiesnbsp;regarding mystery shopping programs. It is very important that the data being presented is organized and easily analyzed to make an impact on your organization. What happens next? When we find issues, what is the best wa

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