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By improving the customer experience, growing market share, and increasing ROI, Shoppers' View has been helping businesses define and achieve their best for over 20 years. We are one of the top customer experience and mystery shopping providers in the country, providing a variety of services that put our clients on the map and keep them at the top. Our entire staff of managers, schedulers, and evaluators works out of our headquarters full-time. We have a training coordinator who creates procedures and processes to make sure your project is handled quickly and exactly the same way every time. These onsite resources combined with our robust reporting system, allow us to ramp up large projects quickly and not miss a thing! We also are proud to provide our own proprietary hidden-video mystery shopping department with video shoppers located all over North America. Let's talk soon!
5716 West River Drive NE
Belmont, Michigan, 49306
United States of America
At Shoppers’ View, we’re often asked about our clients. Who have we worked with, and how have we made an impact? One of the many stories we can tell is of our partnership with Instant C...Read this Case Study
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops e...
Did you know? Hidden video mystery shopping and telephone mystery shopping are legal in most U.S. states, thanks to one-party consent laws for video and phone recording. If you’re looking for customer experience research in one of the two-party consent states below, you may want to conRead more »
If you're not convinced that phone calls matter to your business, check out our recent post, Can Answering the Phone the Right Way Earn You $$$?If you're already thinking about upping your company's phone game, read on. These five work hacks will get you off and running in the right direRead more »
Here's a secret: One of our clients, on average, makes $800 per phone call.nbsp;Yes, that's $800 attributed to one phone conversation. How do they do it?nbsp;For this particular client, we've calculated that if someone's incoming call is handled properly on their first contact to their cRead more »