- View Linkedin profile »
By improving the customer experience, growing market share, and increasing ROI, Shoppers' View has been helping businesses define and achieve their best for over 20 years. We are one of the top customer experience and mystery shopping providers in the country, providing a variety of services that put our clients on the map and keep them at the top. Our entire staff of managers, schedulers, and evaluators works out of our headquarters full-time. We have a training coordinator who creates procedures and processes to make sure your project is handled quickly and exactly the same way every time. These onsite resources combined with our robust reporting system, allow us to ramp up large projects quickly and not miss a thing! We also are proud to provide our own proprietary hidden-video mystery shopping department with video shoppers located all over North America. Let's talk soon!
5716 West River Drive NE
Belmont, Michigan, 49306
United States of America
At Shoppers’ View, we’re often asked about our clients. Who have we worked with, and how have we made an impact? One of the many stories we can tell is of our partnership with Instant C...Read this Case Study
Imagine you’re a restaurant executive, and you’re tasked with setting a new standard for customer service across your locations. Your team develops e...
Mystery shopping has long been a go-to practice in service industries like hospitalitynbsp;and retail.nbsp;But today we'll look at several additional high-dollar industries where the results of mystery shoppingnbsp;can mean customer loyalty fornbsp;life. Evaluating customer serviceRead more »
Many people think mystery shoppers are only used by restaurants and retail stores where customer interaction is ever-present. And historically speaking, these have been two of the most common users of mystery shopping services. And it makes sense; when a company relies on hundreds or thoRead more »
SURVEY CUSTOMERS OR SEND OUT SHOPPERS? Clients often ask us: which SV method is right for mynbsp;business? One of the most common strategy comparisons is customer satisfaction surveys vs. mystery shopping. It's a discussion that depends on a few factors. We've seen organizations thrivRead more »