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Dana Stanley
Greenbook’s Chief Revenue Officer
IntouchShop® by Intouch Insight
Tailored mystery mystery shopping that evaluates service, brand standards, and operations, turning results into insights that drive consistency.
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What is IntouchShop®
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With more than four decades of CX expertise and access to three vast shopper networks: iSecretShop, Sassie &...
Key features:
Customer Service Programs
Evaluate how well staff meet expectations for service, speed, and friendliness.
Multi-Channel Experiences
Measure consistency across in-store, curbside, delivery, online, and partner platforms.
Compliance Programs
Verify adherence to regulations and responsible sales practices.
Competitor Intelligence
Benchmark against competitors to reveal strengths and opportunities.
Franchise Audits
Monitor consistency and contractual compliance across franchised locations.
Employee Training Programs
Identify execution gaps to inform stronger coaching and development.
Related market research services:
Research Solutions
Brand Loyalty / Satisfaction Research
Consumer Market Research
Demographic Analysis
Geo-Demographic Research
Consumer Purchase Behavior Research
Customer Experience Benchmark Studies
Customer Loyalty Research
Customer Satisfaction Research
Employee Experience & Satisfaction Research
Customer Problem Detection / Dissatisfaction
Service Quality Needs & Measurement Research
Customer Experience Research
Shopper Insights
Shopper Journey Mapping