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Intouch Insight

Intouch Insight is a CX solutions provider helping multi-location brands elevate operations with actionable insights, automation & mystery shopping.

Mystery Shopping

Quantitative Research

Qualitative Research

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IntouchShop®

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IntouchShop®’s mystery shopping program gives multi-location businesses a clear, unbiased view of service performance at every location by measuring delivery against brand standards.

With more than four decades of CX expertise and access to three vast shopper networks: iSecretShop, Sassie &...

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Key features:

Customer Service Programs

Evaluate how well staff meet expectations for service, speed, and friendliness.

Multi-Channel Experiences

Measure consistency across in-store, curbside, delivery, online, and partner platforms.

Compliance Programs

Verify adherence to regulations and responsible sales practices.

Competitor Intelligence

Benchmark against competitors to reveal strengths and opportunities.

Franchise Audits

Monitor consistency and contractual compliance across franchised locations.

Employee Training Programs

Identify execution gaps to inform stronger coaching and development.

INFO

4555 Mansell Road, Suite 300

Alpharetta, GA,
United States

30022

Metro: Atlanta (GA)

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Ottawa, Canada

1-800-263-2980

400 March Road, Ottawa, Canada, K2K 3H4

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MSPA (North America)

Sarah Beckett

Vice President Sales and Marketing

1-800-263-2980